Senior ITCR – Requirements Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with the newly acquired DCSA contract

• Provide leadership for IT Capability Request analysis and advisory services for a Department of War agency within an enterprise IT Customer Support Services program

• Facilitate requirements gathering with internal and external stakeholders through workshops and interviews

• Create system requirements specifications, use cases, and prioritized sets of requirements

• Conduct analyses of business processes, gaps, and alternatives, and document recommendations for Government decision-making

• Perform and oversee market research regarding industry trends and emerging technologies, including AI, automation, and analytics

• Compile Market Research Reports, Rough Orders of Magnitude, and cost-benefit analyses

• Provide ITCR Support Packages, executive briefing materials, metrics, and reports for Program Management Reviews, governance boards, and technical forums

• Convert approved capabilities into backlog epics and user stories for ITSM and collaboration platform development teams

• Create content for Surge Plans that includes approaches, milestones, deliverables, resources, and impacts

• Assist with the integration and implementation of approved capabilities, including leading User Acceptance Testing

• Perform change impact assessments and draft user communications and training materials

• Contribute data-driven analysis and benchmarking to the CX Roadmap, CX Current State & Gap Analysis Report, and Annual KPI/PRS Review and Recommendation Report

• Guide business analysts, establish requirements management standards and templates, maintain traceability, and provide ITCR status summaries for the Monthly Customer Support Activity Report

• Analyze situations independently, determine suitable courses of action, and exercise discretion and independent judgment

⛳️ Requirements

• A Bachelor's degree and a minimum of 10 years of relevant experience; alternatively, a Master's degree with 8 years of relevant experience, or an additional 4 years of related experience in lieu of a degree

• Must be a U.S. Citizen

• Must possess an Active Secret Clearance, favorably adjudicated T3/T3R, to begin employment

• A minimum of 10 years of experience as a business, systems, or requirements analyst on IT programs, with lead responsibility for requirements and analysis on enterprise IT initiatives

• Proven experience in leading requirements elicitation, business process re-engineering, gap and alternatives analysis, and business case/cost-benefit development for Government or enterprise decision-makers

• Experience in conducting market research and preparing ROMs and executive briefing materials for governance boards

• Proficient in writing epics, user stories, and acceptance criteria, and leading UAT in an Agile environment, particularly on an ITSM platform like ServiceNow

• Strong knowledge of IT service management, cybersecurity/RMF considerations, and DoD IT governance and acquisition processes

• Exceptional facilitation, analytical, writing, and executive communication skills

• Experience in mentoring analysts

• Preferred: Certifications such as IIBA CBAP, PMI-PBA, PMP, ITIL 4 Managing Professional, or SAFe Product Owner/Product Manager

• Preferred: Experience supporting Department of War, DoD, or Intelligence Community IT capability, portfolio, or requirements processes

• Preferred: Experience in Technology Business Management and IT investment analysis

• Preferred: Familiarity with customer experience measurement metrics, including CSAT, CES, and XLAs

• Preferred: Experience with Power BI and quantitative analysis

• Preferred: Lean Six Sigma Green/Black Belt certification

• Ability to sit and stand for extended periods

• Ability to navigate throughout an office and between multiple buildings

🏝️ Benefits

• Base salary range of USD $79,390–$122,870 per year

• Recognition as a military-friendly employer and support for active-duty and veteran employees