Senior IT Technical Training Lead

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead assessments of the technical workforce to evaluate existing capabilities, proficiency levels, role requirements, and identify emerging skill gaps.

• Create and keep updated the Skills & Proficiency Matrix for Government IT positions and technical domains.

• Develop competency models, proficiency definitions, learning objectives, and measurable qualification standards.

• Design and manage role-specific learning pathways that align with workforce roles, technologies, mission priorities, and modernization roadmaps.

• Create integrated training schedules that consider system releases, upgrades, migrations, operational needs, and workforce availability.

• Convert changes in enterprise IT into learning objectives, training plans, exercises, and measurable proficiency outcomes.

• Collaborate with Government stakeholders to prioritize training, set schedules, determine delivery methods, and manage access and participation.

• Ensure that technical training aligns with USMEPCOM enterprise systems, tools, platforms, services, and operational responsibilities.

• Develop, customize, review, and revise technical course content.

• Conduct technical courses, workshops, demonstrations, labs, coaching sessions, and knowledge-transfer activities.

• Organize coaching, mentoring, side-by-side instruction, pair programming, and hands-on technical learning with subject matter experts.

• Identify and coordinate industry training, certification preparation, vendor courses, and external instructors.

• Manage Fast Lane activation, enrollment, access, scheduling, utilization, and completion tracking.

• Assess training providers and recommend solutions based on technical relevance, quality, cost, schedule, and mission value.

• Ensure that training opportunities meet the current and future operational needs of USMEPCOM.

• Verify that training content and delivery meet Department of Defense standards and program requirements.

• Create course outlines, instructor guides, learner materials, exercises, labs, assessments, job aids, reference materials, and evaluation tools.

• Facilitate virtual, classroom, side-by-side, pair-programming, and blended-learning delivery methods.

• Measure participation, completion, knowledge acquisition, skill application, proficiency improvement, and operational impact.

• Analyze assessment results, learner feedback, completion data, and performance trends.

• Maintain training records, schedules, attendance, completion status, certification information, proficiency results, and supporting evidence.

• Generate training dashboards, status reports, gap analyses, and executive briefings.

• Provide training information for Monthly Status Reports, Program Management Reviews, transition planning, and workforce-readiness discussions.

• Collaborate with infrastructure, cloud, networking, cybersecurity, software, data, ITSM, and enterprise-services teams.

• Support transition-in and transition-out processes through structured knowledge transfer and workforce-readiness planning.

• Maintain a technical training catalog, annual training plan, prioritized backlog, and forecast for training demand.

• Capture lessons learned and continually refine curricula, delivery methods, assessments, and learning paths.

• Safeguard sensitive Government, program, personnel, training, and technical information.

⛳️ Requirements

• Active Secret clearance or higher.

• Bachelor’s degree in Information Technology, Information Systems, Instructional Design, Adult Education, or a related field.

• At least 8 years of relevant professional experience.

• Current ITIL certification.

• Preferred: Current Microsoft Certified Trainer certification.

• Preferred: Experience in leading enterprise technical training, workforce development, instructional design, or technical enablement programs.

• Preferred: Experience supporting Department of Defense, federal civilian, or other Government IT programs.

• Preferred: Experience in conducting technical workforce assessments and developing competency or proficiency models.

• Preferred: Experience in developing and maintaining skills matrices, role profiles, learning paths, curricula, and integrated training schedules.

• Preferred: Experience in aligning training with technology releases, migrations, modernization initiatives, and operational priorities.

• Preferred: Experience in translating complex technical changes into practical learning objectives and measurable proficiency outcomes.

• Preferred: Experience in designing and delivering technical training for infrastructure, cloud, networking, cybersecurity, software development, data, ITSM, or enterprise platforms.

• Preferred: Experience in delivering virtual, classroom, side-by-side, pair-programming, lab-based, and blended learning.

• Preferred: Experience in coordinating technical subject matter experts, coaches, mentors, external instructors, vendors, and industry training providers.

• Preferred: Experience in coordinating Fast Lane or similar technical training subscriptions and vendor-learning platforms.

• Preferred: Experience in developing instructor guides, learner materials, technical labs, exercises, assessments, job aids, and reference materials.

• Preferred: Experience in evaluating training effectiveness using completion, assessment, proficiency, performance, and operational-impact measures.

• Preferred: Experience in maintaining training records, certification data, schedules, dashboards, and workforce-readiness reports.

• Familiarity with adult-learning principles, instructional-systems design, ADDIE, SAM, Bloom’s Taxonomy, or comparable learning methodologies.

• Familiarity with ITIL Version 5 or ITIL 4 practices and enterprise IT service-management environments.

• Relevant technical certifications from Microsoft, AWS, Google Cloud, Cisco, CompTIA, VMware, ServiceNow, cybersecurity, or other fields.

• Certified Professional in Talent Development, Certified Professional in Training Management, CompTIA CTT+, or a comparable learning-and-development certification.

• Experience with learning-management systems, Microsoft Teams, SharePoint, Power BI, virtual lab platforms, or comparable training and reporting tools.

• Strong abilities in leadership, facilitation, instructional delivery, coaching, and presentations.

• Excellent written, verbal, interpersonal, and executive-level communication skills.

• Strong capabilities in curriculum planning, technical documentation, and program coordination.

• Ability to clearly communicate complex technical concepts to diverse audiences with varying roles and proficiency levels.

• Ability to manage multiple curricula, schedules, stakeholders, vendors, instructors, and delivery priorities.

• Ability to work independently while exercising sound judgment, discretion, accountability, and consistent follow-through.

🏝️ Benefits

• Remote work arrangement.

• Training may be conducted virtually, in classrooms, side by side, through pair programming, or via other practical formats.

• Opportunity to collaborate with Government stakeholders, technical leaders, subject matter experts, external training providers, and program leadership.

• Exposure to enterprise modernization, system releases, migrations, and future-state technology requirements.