Senior IT Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of daily hands-on IT support, which includes ticket management, technical troubleshooting, and strategic initiatives.

• Analyze complex or unfamiliar issues, identify their root causes, and ascertain the best course of action.

• Collaborate with the IT team to align priorities, share insights, and uphold consistent support practices.

• Set up and maintain networks, Google Workspace, device-management platforms, and other cloud-based systems across both Mac and Windows environments.

• Enhance onboarding, offboarding, security, and access-management processes.

• Oversee hardware procurement, inventory management, shipping, receiving, repairs, replacements, and upgrades.

• Manage relationships with technology vendors to guarantee reliable service and strong business value.

• Detect recurring issues and process deficiencies, propose enhancements, and lead projects to completion.

• Effectively communicate with both technical and non-technical stakeholders.

⛳️ Requirements

• Minimum of 4 years of IT experience with a focus on end-user support, security, networks, remote environments, and access management.

• Experience in a SaaS-focused setting utilizing Office 365 or Google Workspace, Slack, MDMs, and other cloud-management tools to support over 100 team members.

• Proficient in providing support for both Mac and Windows end-user environments.

• Strong skills in troubleshooting and critical thinking.

• Capable of investigating unfamiliar issues, identifying root causes, and determining effective solutions.

• Strategic thinker who can anticipate challenges and recommend enhancements.

• Proven ownership and sound judgment in decision-making.

• Ability to assess risks, make decisions, and recognize when escalation is necessary.

• Exceptional verbal and written communication skills for both technical and non-technical audiences.

• Highly organized and detail-oriented, able to juggle multiple priorities and adapt swiftly.

• Agile professional who thrives in a fast-paced environment and continuously adjusts strategies to meet business demands.

• Must be legally authorized to work in the United States upon hire in an employer-approved US state and maintain authorization throughout employment.

• Employer work visa sponsorship and support are not available.

• Pre-employment screening is mandatory.

🏝️ Benefits

• Mentorship programs.

• Leadership academies.

• Opportunities to influence company culture and DEI initiatives.

• Flex Fridays: modify your 40-hour week to enjoy a full or half day off on Fridays.

• Remote-first culture.

• Flexible PTO.

• Medical, dental, and vision plans for you and your family.

• Life, AD&D, Short-Term, and Long-Term Disability coverage.

• 401K with company matching.

• Paid parental leave.

• Access to Headspace.

• Monthly fitness reimbursements.

• Pet insurance.

• Speaker series bonus.

• Reimbursement for up to 12 books per year.

• Annual bucket list contributions after 3 years.

• Catered lunches for in-office teams.