IT Support Technician – IT Asset Management

This is a fully remote position, open to applicants in Chile.

📋 Description

• Oversee IT Asset Management processes, encompassing equipment inventory, movement, transfer, return, replacement, and retirement.

• Develop, update, cleanse, and reconcile data within the CMDB.

• Monitor assets to identify inconsistencies, duplicates, and devices lacking communication.

• Cross-verify and validate information across various databases and tools.

• Assist in managing queues, tickets, backlog, and SLA compliance.

• Prepare and monitor performance metrics, operational reports, and dashboards.

• Analyze discrepancies and aid in pinpointing their root causes.

• Ensure the accuracy and reliability of asset information.

• Support the documentation and enhancement of departmental processes and procedures.

⛳️ Requirements

• Bachelor’s degree completed or in progress in Information Technology, Information Systems, Computer Science, Networking, IT Management, or a related discipline.

• Experience in IT Asset Management, technical support, inventory management, CMDB administration, or similar fields.

• Familiarity with inventory processes and the asset life cycle.

• Knowledge of Microsoft Azure, Azure AD, Entra ID, and device management.

• Understanding of inventory and monitoring tools.

• Proficiency in Excel, including filters, pivot tables, VLOOKUP/XLOOKUP, formulas, and data cleansing.

• Knowledge of customer service, ticket management, and SLA compliance.

• An analytical and organized mindset, capable of handling large volumes of information.

• Experience with CMDB is an advantage.

• Familiarity with or experience in Absolute, MyMDM, and Easy Inventory is a plus.

• Experience with Azure/Intune is beneficial.

• Background in technology estate management projects is a plus.

• Certifications or coursework related to Asset Management, ITIL, CMDB, or device management are advantageous.

🏝️ Benefits

• Flexible working arrangements that encourage work-life balance.

• Opportunities for professional development and continuous skill enhancement.

• A collaborative, diverse, and innovative workplace culture.

• Access to SONDA Academy: a learning platform for professional growth.

• Participation in SONDA Wellness: initiatives aimed at promoting physical, mental, and social well-being.

• This opportunity is also available to People with Disabilities (PwD).