Senior IT Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full responsibility for IT support across Google Workspace, Okta, 1Password, and Slack management.

• Create and remove accounts, perform access reviews, and resolve MFA/SSO issues.

• Develop and sustain AI-assisted support workflows for automated resolution, intelligent triage/routing, and self-service options.

• Oversee the company’s AI tooling stack, including Claude Enterprise and MCP connectors.

• Allocate seats, troubleshoot connectors, monitor usage, and communicate regarding third-party outages.

• Manage Mac and Windows endpoint devices utilizing Jamf and Intune MDM.

• Address patching, enforce security baselines, manage hardware lifecycle, replacements, loaners, and offboarding pickups.

• Administer Google Groups and distribution lists, oversee email hygiene, and handle phishing reports.

• Assist with automation of onboarding and offboarding processes.

• Collaborate with Security & Compliance on access reviews and initial incident triage.

⛳️ Requirements

• Minimum of 5 years in IT support/systems or related roles, demonstrating true ownership of tools rather than merely closing tickets.

• Extensive hands-on experience with Google Workspace, Okta, 1Password, Claude, and Slack management.

• Familiarity with MDM platforms (Jamf and/or Intune) for managing Mac and Windows environments.

• Proven ability to create automation or self-service tools that enhance the IT experience for employees.

• Sound judgment in determining when automation is suitable and when human intervention is necessary.

• Strong writing and communication skills to ensure interactions feel personal, even in automated scenarios.

• Ability to tackle ambiguous, cross-functional challenges with minimal supervision.

• Experience in software development, scripting, internal tools, or full-stack applications is advantageous.

• Practical experience with agentic AI workflows and MCP servers is a plus.

• Experience related to compliance with SOC 2, ISO 27001, or similar frameworks, and familiarity with Vanta is beneficial.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Flexible work environment with a focus on work-life balance.