Senior IT Service Desk Specialist

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Diagnose and resolve issues related to hardware, software, and various IT solutions.

• Offer support to other technical teams while adhering to security best practices.

• Create, enhance, and implement team standards, processes, and documentation.

• Observe, rectify, and report any violations of security policies and procedures.

⛳️ Requirements

• Previous technical experience in a 24/7 IT environment.

• Strong understanding of IT systems.

• Outstanding troubleshooting and problem-solving abilities.

• Capability to develop, understand, and adhere to written IT policies and procedures.

• Proficient in Microsoft Business Software Applications and other communication tools.

• Advanced skills in project management.

🏝️ Benefits

• Flexible working hours with options for remote work.

• Opportunities for professional development and career advancement.

• Generous vacation days to help you recharge.

• A compensation package that prioritizes fairness, including tools for mental, physical, and financial well-being.

• Travel industry perks and discounts for professionals.

• An inclusive workplace that celebrates diversity.