Help Desk/IT Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver first-level technical assistance for hardware, software, and networking problems.

• Respond promptly to support inquiries through the ticketing system, email, chat, or phone.

• Diagnose and resolve common IT challenges (including PCs, laptops, printers, applications, and connectivity).

• Refer complex issues to the relevant teams as necessary.

• Clearly and accurately document problems, solutions, and procedures.

• Support user account setup, access management, and fundamental system administration tasks.

• Maintain timely and professional communication with end users.

• Adhere to IT policies, security protocols, and industry best practices.

⛳️ Requirements

• A minimum of 2-5 years of experience in Help Desk, IT Support, or equivalent positions.

• Intermediate proficiency in:

• - Windows OS (and/or macOS)

• - Microsoft 365 / Office applications

• - Basic networking principles and troubleshooting techniques

• - Strong problem-solving abilities and effective communication skills.

• Customer-focused approach with a keen attention to detail.

• Capability to work independently and handle multiple support requests simultaneously.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Health and wellness programs.

• Flexible work hours and remote work options.

• Supportive and collaborative team environment.