Senior IT Project Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of complex third-line incidents and service requests related to identity, cloud, endpoints, servers, networking, and integrations.

• Lead investigations into major incidents, restore services, coordinate support from specialists or suppliers, and ensure proper handovers.

• Maintain records in HaloPSA, verify service restoration, and create knowledge articles.

• Mentor L1 and L2 engineers.

• Manage Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and OneDrive.

• Oversee Microsoft Entra ID identities, groups, roles, access policies, multifactor authentication, and conditional access.

• Collaborate with HR and managers to coordinate joiners, movers, and leavers.

• Administer endpoint enrollment, configuration, application deployment, patching, encryption, and compliance using Intune and approved tools.

• Monitor service health and manage escalations with Microsoft or suppliers.

• Review license allocations and maintain configuration records along with support guidelines.

• Keep asset records up to date and coordinate equipment requirements, including provisioning, shipping, returns, repairs, replacements, and disposal.

• Safeguard credentials, employee information, and company data while maintaining audit trails.

• Manage technical changes, including maintaining change records, implementation plans, testing, approvals, rollback plans, and reviews.

• Identify recurring incidents, lead root-cause investigations, and implement permanent solutions.

• Oversee internal and client IT projects from initial scoping to final closure.

• Maintain project plans, budgets, milestones, dependencies, RAID logs, governance records, and PMO reporting.

• Evaluate environments and create technical designs, deployment plans, and test plans.

• Deliver improvements in Microsoft 365 and identity management, endpoint rollouts, migrations, and infrastructure upgrades.

• Execute approved changes, coordinate user acceptance testing, and support go-live and stabilization efforts.

• Generate configuration records, diagrams, support procedures, knowledge articles, and ensure operational ownership is handed over effectively.

⛳️ Requirements

• Demonstrated experience in third-line support or senior IT engineering roles within an MSP or distributed organization.

• Strong hands-on experience managing Microsoft 365, Entra ID, Windows endpoints, and device management.

• Familiarity with identity, permissions, licensing, and secure employee onboarding and offboarding processes.

• Advanced troubleshooting skills across cloud services, Windows infrastructure, DNS, DHCP, TCP/IP, firewalls, and VPNs.

• Knowledge of security, backup, and recovery controls.

• Experience in managing equipment and asset records, along with suppliers, couriers, device delivery, returns, repairs, and disposal.

• Proven track record in project delivery, including plans, estimates, budgets, milestones, dependencies, risks, stakeholder communication, and hands-on implementation.

• Practical experience in Change and Problem Management.

• Ability to maintain accurate ITSM or PSA records.

• Capability to maintain technical documentation and provide mentorship to colleagues.

• Proficient in written and spoken English.

• Strong organizational skills and the ability to work independently with international teams.

• Willingness to work remotely from India during the designated shift.

• Desirable: Experience with HaloPSA, NinjaOne, Huntress, IT Glue, Keeper, Addigy, or Druva.

• Desirable: Familiarity with Azure, macOS, or other cloud platforms.

• Desirable: Knowledge of PowerShell scripting, automation, and standardized device deployment.

• Desirable: Experience contributing to PMO reporting or delivery standards.

• Relevant qualifications in Microsoft, ITIL, cloud, or networking, along with PRINCE2, APM, or PMP certification are preferred.

• Equivalent practical experience is equally recognized.

🏝️ Benefits

• Remote work arrangement.

• Full-time employment.

• Opportunity to collaborate with international teams.

• Relevant Microsoft, ITIL, cloud, or networking qualifications, as well as PRINCE2, APM, or PMP certification, are valued.

• Equivalent practical experience is equally acknowledged.