Senior IT Project Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver the highest level of technical expertise within the service delivery team.

• Collaborate effectively with project managers, solutions architects, and fellow project engineers.

• Assess regulatory applicability and risk while identifying and implementing clients’ technical requirements.

• Devise compliant solutions to address business challenges.

• Partner with delivery teams to implement and support cloud solutions and trusted technologies.

• Guide, support, and develop technical solutions for both client and internal projects.

• Mentor and train junior service delivery personnel.

• Achieve a billable utilization rate of 85%.

• Maintain a customer satisfaction score of at least 90% on completed projects.

• Create and manage client information within the documentation system.

• Provide customer service and timely technical expertise throughout projects.

• Monitor project hours, comparing actual versus scheduled hours, and track billable time percentage.

• Conduct network discoveries and facilitate client onboarding for new managed service clients.

• Identify, propose, design, and execute infrastructure upgrades and projects.

• Resolve client technical issues with minimal or no escalation.

• Adhere to and enhance service delivery procedures and security protocols.

• Stay updated with emerging technologies and pursue relevant certifications.

• Record all hours worked in the ticketing system.

• Participate in the on-call rotation as required.

• Travel as necessary.

• Perform additional duties as assigned by the supervisor.

⛳️ Requirements

• A minimum of 7+ years of experience in relevant IT fields.

• Strong background in physical and virtual infrastructure, networking components, and Microsoft environments.

• Experience in a Managed Service Provider (MSP) or IT Service Provider setting; experience in law firms is a plus.

• Proficiency in configuring and managing network infrastructure, including firewalls, switches, wireless access points, and VPN technologies.

• Expertise in configuring and managing enterprise infrastructure, including Hyper-V or VMware (ESX/vCenter), virtual desktops, physical servers, and storage appliances.

• Strong knowledge of Microsoft technologies such as Entra ID, Intune, Office365, Azure, SharePoint, Teams, and on-premises operating systems.

• Familiarity with Autotask PSA, Datto RMM and BCDR, BrightGauge, and Hudu.

• Understanding of PowerShell and other scripting languages.

• Familiarity with security technologies, risk management, and frameworks or standards such as CIS, NIST, and SOC2.

• An associate or bachelor’s degree in computer science, information sciences, or a related IT field is preferred.

• Experience with legal technology such as iManage and NetDocuments is a plus.

• Experience with virtual desktop, DaaS, or Windows PC environments.

• Current Microsoft and CISCO certifications are advantageous.

• Demonstrated professionalism, discretion, and sound judgment.

• Ability to take initiative and work autonomously.

• Strong decision-making, attention to detail, and project management capabilities.

• Excellent time management skills.

• Analytical and creative problem-solving aptitude.

• Capacity to multitask, pivot, and adapt swiftly.

• Outstanding verbal and written communication abilities.

• Understanding of support tools, techniques, and the application of technology in IT service provision.

• Must be authorized to work in the US.

🏝️ Benefits

• 401(k)

• Employee discounts

• Health insurance

• Paid time off

• Competitive salary

• Dental insurance

• Training & development

• Vision insurance

• Wellness resources