Senior IT Engineer – MSP

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Offer technical assistance to clients through phone, email, and remote access—addressing everything from basic troubleshooting to complex escalations.

• Identify and resolve hardware, software, and network issues for various clients.

• Conduct O365 and Windows administration, manage user accounts, and provision access.

• Provide support and troubleshoot VOIP systems (e.g., 3CX).

• Oversee and maintain RMM and PSA tools (e.g., Datto, Halo).

• Mentor junior engineers, offering guidance to enhance team troubleshooting capabilities.

• Lead or assist with IT projects, such as cloud migrations, system upgrades, deployments, and process automation.

• Recognize and implement solutions to minimize recurring issues and enhance efficiency.

• Create and maintain PowerShell scripts to automate routine tasks and optimize operations.

• Work in collaboration with vendors and clients to plan, test, and implement new IT solutions.

• Accurately log issues and resolutions for future reference.

• Effectively communicate with clients and vendors to ensure seamless resolutions and project delivery.

⛳️ Requirements

• Prior experience in an MSP environment is a PLUS.

• Exceptional communication skills – Ability to engage in a friendly conversation in English without being overly formal or technical.

• Strong attention to detail and follow-through abilities (never leave an issue unresolved).

• Proven experience with Windows systems (client/server), ideally with a broad range of end-user and IT areas to address problems that others might overlook.

• Proficient in O365 Administration, Windows System Administration, and advanced troubleshooting techniques.

• Scripting capabilities, particularly in PowerShell, to automate tasks and improve operations.

• Experience with VOIP systems and a solid technical understanding of network infrastructure.

• Familiarity with RMM and PSA platforms commonly used in MSP environments (e.g., Datto, Halo).

• We heavily utilize Office 365 and Azure, so demonstrable experience and knowledge of the fundamentals or skills in something very similar are necessary.

• You must show the ability to manage even the most challenging tasks by effectively setting expectations and determining solutions in a reasonable timeframe.

• Creative thinker, proactive, and continuously seeking improvement.

• Willingness to go above and beyond to ensure client satisfaction.

• Ability to “figure things out,” even when faced with new challenges.

• **Device Requirements:**

• 1 Fully Functional Desktop or Laptop – with a backup unit.

• Second Monitor.

• Intel Core i5 or higher – 16 GB RAM or more for multitasking.

• Backup for Power Outage – Generator/Powerbanks or Alternative Location.

• Headset with Noise-Canceling feature.

• Wired internet connection of 25 Mbps or more.

• Backup internet connection of 5 Mbps or more.

🏝️ Benefits

• Permanent Work from Home.

• Competitive Salary.

• HMO.

• Mental health programs.

• Maternity Assistance through HMO.

• Paid Vacation Leave.

• Technology Allowance.

• Internet Allowance.

• Weekly Payout.

• Opportunities for career growth and advancement.