Senior IT Customer Success Manager, UK – English-speaking countries

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage the customer relationship in the UK and other English-speaking regions

• Oversee multiple customer projects simultaneously

• Serve as the technical point of contact

• Contribute to the development of our customer onboarding and support processes as we expand

• Handle numerous implementation or rollout projects concurrently

• Take charge of timelines, milestones, and communication with stakeholders

• Assist with technical configurations, data migrations, and integrations

• Cultivate enduring customer relationships in the UK and English-speaking markets

• Proactively identify and address issues before they escalate

• Provide long-term support to customers in a proactive manner

• Recognize expansion opportunities and illustrate measurable value for our clients

• Act as the technical liaison and coordinate with the tech team on complex matters

• Influence how we scale customer success in the UK

⛳️ Requirements

• Minimum of 5 years of experience in customer success, IT project management, or technical customer support, preferably within a SaaS context

• Proven experience in project management

• A technical foundation with a comprehensive understanding of software and data structures (such as in development or data analysis)

• A customer-focused mindset, excellent organizational skills, and a structured, solution-oriented approach

• Strong interpersonal abilities and the capacity to engage effectively with a variety of stakeholders

• Proficient in Excel (for data preparation or migration) and familiar with Notion, HubSpot, and Microsoft 365

• Proficient in English at a C2 level

🏝️ Benefits

• Flexible working hours

• Fully remote work based in the UK

• Be part of an international team that values autonomy and clear communication

• Directly influence product and customer processes

• Experience flat hierarchies and quick feedback loops

• Enjoy the autonomy to manage your own customer portfolio