Senior International HRBP, APAC

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as a senior HR authority for intricate employee relations (ER) issues within your designated countries, possessing specialized knowledge across various APAC nations (India, Singapore, Japan, the Philippines, Australia).

• Offer practical, solution-oriented guidance on high-stakes and sensitive situations, including performance management, misconduct, investigations, and terminations.

• Confidently navigate complex local legal frameworks, ensuring compliance while aligning with business objectives.

• Collaborate closely with internal stakeholders and Oyster clients to provide clear, actionable advice on intricate personnel matters promptly and with a commercial focus.

• Compose country-specific content on a diverse array of HR topics following our team’s formatting guidelines.

• Utilize AI and automation tools to enhance the creation, updating, and scaling of country-specific HR documentation, ensuring swift and accurate knowledge dissemination.

• Respond to inquiries (in the form of tickets) regarding HR matters that cannot be resolved by our initial support teams.

• Equip internal Oyster teams with training (or alternative methods of knowledge enhancement) on HR topics as required.

• Seek opportunities to proactively enhance country-specific HR information.

• Participate in customer calls when questions arise concerning country-specific HR information.

• Collaborate with other teams (e.g., Customer Support, Sales, Product, Legal) to address country-specific challenges using your HR expertise.

• Continuously assess and improve workflows and operational methods to minimize response times and elevate service quality.

• Responsibly leverage AI to maximize individual productivity, sharing best practices with the broader People Services team.

• Analyze recurring ticket trends and inquiries to identify systemic challenges, proactively developing preventative resources for internal teams.

• Lead People Services and cross-functional initiatives as we strive towards our mission of enabling companies to hire anyone, anywhere!

⛳️ Requirements

• Extensive employee relations expertise across multiple countries, with practical experience managing complex and high-risk scenarios (e.g., investigations, PIPs, terminations).

• Over 6 years of ER & HR generalist experience, demonstrating a strong record of supporting both internal stakeholders and external clients.

• Cross-country HR experience with a strong global perspective (e.g., APAC, EMEA, AMER, LATAM).

• Culturally sensitive, with a nuanced understanding of local HR practices, norms, and expectations in the regions you’ve supported.

• An outstanding communicator, capable of translating complex employment issues into practical, accessible advice (both in writing and verbally).

• Solution-focused and commercially aware, providing well-considered options and confident recommendations when addressing challenging personnel matters.

• Proficient in stakeholder engagement, including confidently presenting to senior leaders, clients, and cross-functional teams.

• Adaptable and driven by growth, enthusiastic about ambiguity and eager to challenge the status quo to enhance processes and outcomes.

• People-centric mindset, with a strong emphasis on the experiences of our customers, team members, and employees in all endeavors.

• Tech-savvy & AI-literate: Digitally proficient with a keen interest in HR technology and AI; practical experience using AI tools for drafting, research, and data analysis is highly regarded.

• Continuous Improvement Orientation: A demonstrated history of optimizing existing processes, scaling operations, and shifting from reactive problem-solving to proactive strategies.

• High-Performance Focus: Flourishes in a metrics-driven environment with an emphasis on speed, accuracy, and high-quality results for global clients.

• [BONUS] Proven experience with EORs (Employer of Record) and the ability to navigate the complexities of international employment and compliance within EORs.

• [BONUS] Fluency in additional languages.

• [BONUS] Experience in a fast-paced, scaling startup or global technology setting.

• [BONUS] Experience implementing AI tools or automation processes within an HR or Operations function.

• A dependable home internet connection (or the ability to obtain one).

• Proficiency in the English language.

🏝️ Benefits

• 40 days off per year (including holidays and vacation), or more if mandated by your country.

• Access to Plumm, our mental well-being service.

• Monthly wellbeing allowance in your ThanksBen wallet, which can be spent on a variety of options; refer to the benefits catalog for ideas.

• All new parents are entitled to at least three months of paid leave, with job protection for up to 12 months or as required locally.

• Receive a stipend for your laptop and home office equipment to facilitate a swift setup.