Senior Instructional Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Create training materials, standard operating procedures (SOPs), and workflow documents from the ground up for various operational teams.

• Develop organized learning pathways for new employee onboarding, cross-training initiatives, and continuous skill enhancement.

• Generate instructional materials for intricate, multi-step processes.

• Formulate reusable templates and establish content guidelines.

• Facilitate interviews and collaborative sessions with subject matter experts and managers to capture workflows.

• Observe and translate informal knowledge-based operational processes into trainable content.

• Collaborate with leadership and managers to pinpoint training deficiencies, prioritize content development, and confirm processes.

• Convert operational procedures into educational materials and living references.

• Oversee the training content structure across various teams and roles.

• Set up standards for content governance, version control, review cycles, update triggers, and assignment of ownership.

• Manage the upkeep of content to ensure SOPs and training materials remain current.

• Provide leadership with updates on content coverage and any existing gaps.

• Revise training and documentation as workflows evolve.

• Identify enhancements in documentation and training that boost operational performance.

• Establish feedback mechanisms to refine training continuously.

⛳️ Requirements

• Bachelor’s degree in Instructional Design, Organizational Development, Communications, or related relevant experience.

• Over 5 years of experience in instructional design, curriculum development, or learning and development content creation.

• Minimum of 2 years concentrating on operational or process-oriented training.

• Proven portfolio showcasing training programs, SOPs, or curriculum developed from scratch.

• Experience in supporting complex, multi-departmental operations involving 50 or more employees across various teams.

• Proficient in leading sessions to extract knowledge from subject matter experts and converting verbal insights into structured training materials.

• Experience in designing training platforms comprehensively, including information hierarchy, role-specific learning paths, content categorization, and user navigation.

• Excellent written communication skills and the ability to simplify technical operational processes into accessible training content.

• Familiarity with maintaining content update cycles connected to process modifications.

• Preference for experience with Trainual or comparable SOP-focused platforms.

• Preferred experience in constructing training infrastructure during periods of rapid organizational expansion.

• Background in operations-intensive, compliance-sensitive workflows is preferred.

• Experience in integrating multimedia content is preferred.

• Prior experience working within remote-first or distributed teams across different time zones is preferred.

• Comfort level with project management, CRM, and communication tools is preferred.

• Experience in developing train-the-trainer programs is preferred.

• Must be a U.S. citizen or authorized to work in the U.S. as a full-time employee; REE does not offer visa sponsorship.

🏝️ Benefits

• Health, dental, and vision insurance.

• Company-sponsored life insurance.

• Retirement savings plan with company matching contributions.

• Paid vacation time, sick leave, and holidays.

• Continuous training and development opportunities.

• Career advancement possibilities within the organization.

• Flexible work hours.

• Remote-first work culture with annual company-wide conferences.

• Employee assistance program for personal and family wellness.

• Employee discounts on products and services through Insperity.

• Recognition programs for exceptional performance.

• Company-sponsored social gatherings and activities.

• Opportunity to travel twice a year for the Annual Company Conference and IT Team Onsite.

• Potential for additional leadership meetings.