Senior Infrastructure Engineer

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Deliver infrastructure support for the United States region

• Assist with local cloud, datacenter, and network infrastructure

• Ensure the availability and support of hybrid on-premises and cloud infrastructure

• Provide escalation assistance to the Group IT Service Desk

• Guarantee that production service modifications adhere to change-control protocols

• Create and update technical documentation

• Conduct root-cause analysis following unplanned disruptions

• Manage problems for recurring incidents impacting business services

• Utilize incident management systems to identify trends and troubleshoot and resolve issues

• Cultivate strong relationships with business units and assist with their use of IT systems

• Take ownership of issues and keep users updated

• Maintain precise records in Group and Company systems

• Interpret issues and instructions and implement actions in accordance with policies and procedures

• Ensure adherence to company policies, legal and regulatory requirements, and anti-bribery procedures

• Continuously enhance technical skills and knowledge

⛳️ Requirements

• Significant experience as a cloud/infrastructure engineer or in similar IT positions

• Extensive familiarity with Microsoft Azure and M365

• Proficient in multi-site and multi-forest Active Directory environments, Group Policy, and DNS

• Strong background in patch management, mobile device management, and monitoring systems

• Comprehensive experience in Windows desktop troubleshooting

• Solid knowledge of cloud, server, desktop, network, and telephony providers

• Extensive experience working with datacenters

• Good understanding of Layer 2/3 networking, dynamic routing, MPLS, and firewall management

• Experience with Cisco and Palo Alto firewalls; CATO SD-WAN experience is preferred

• Familiarity with IT security practices, event logging, and alerting tools

• Good knowledge of Microsoft Server technologies, including Windows Server 2022, 2019, 2016, and 2012

• Proficient in Active Directory, DHCP, DNS, and Group Policy

• Solid understanding of SCCM and patch management

• Good knowledge of Nutanix, VMware, or Hyper-V

• Familiarity with Azure

• Experience with Office 365/CoreView

• Proficient in scripting, for instance, PowerShell

• Experience with antivirus technologies such as Tanium/CrowdStrike

• Knowledge of identity management solutions like Entra ID

• Understanding of proxy services such as Netskope

• Knowledge of Keyfactor PKI and certificate lifecycle management

• Experience in administering and supporting Imperva security solutions, including WAF

• Proven track record in similar successful roles in the past

• Previous experience in the insurance or financial services sector

• Excellent verbal and written communication skills; proficiency in Spanish is highly desirable

• Strong analytical, problem-solving, and decision-making capabilities

• Ability to multitask and prioritize effectively

🏝️ Benefits

• Flexible hours may be accommodated as a reasonable adjustment

• Hybrid working arrangements may be provided as a reasonable adjustment

• Reasonable accommodations, including software, IT, and office setup adjustments

• Opportunities for career advancement

• Work/life balance

• Volunteering opportunities

• Sustainability initiatives

• A culture focused on diversity