Senior Infrastructure and Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure high availability of the network infrastructure and servers.

• Manage access and identities with a focus on security.

• Provide advanced support at L2/L3 levels.

• Develop small automations to optimize departmental routines.

• Administer and monitor Windows servers and the corporate LAN/WAN/Wi-Fi network.

• Manage accounts, permissions, and access through Active Directory and LDAP/ITIM tools.

• Deliver advanced technical support and resolve complex issues.

• Create scripts to automate repetitive tasks and backup/maintenance routines.

• Monitor information security on endpoints and the network, mitigating vulnerabilities.

• Support the planning and execution of improvements in cabling and physical/logical infrastructure.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, or Information Systems.

• Experience in advanced microcomputer support, complex hardware and software diagnostics, Windows/Linux, and productivity tools.

• Experience with installation, configuration, administration, and maintenance of Windows Server environments.

• Proficiency in Active Directory, LDAP, and identity governance tools such as ITIM/IBM Security Verify Governance or similar.

• Solid knowledge of switches, routing, TCP/IP, DNS, DHCP, VPN, structured cabling, and corporate Wireless networks.

• Experience in security best practices, patch management, firewalls, endpoint protection, and basic incident response.

• Ability to create automation scripts in PowerShell, Python, or Bash.

• Experience in consultative support, SLA ticket management, and specialized technical support.

• Preferred: Microsoft certifications AZ-104, MS-900, or similar.

• Preferred: Networking certifications such as CCNA or Security CompTIA Security+.

• Preferred: Knowledge in ITIL/COBIT.

• Preferred: Certifications in Google technologies.

🏝️ Benefits

• Flash card with food allowance of R$ 32.00 per day.

• Home office assistance of R$ 100.00/month.

• Flexible working hours.

• SulAmérica Health Plan, with the possibility of including dependents.

• Bradesco Dental Plan, with the possibility of including dependents.

• WellHub, TotalPass, and UniCamente, providing access to physical activities and health professionals.

• Onhappy, offering discounts on accommodations, travel, and experiences.

• Guapeco Pet Health Plan.

• Discounts and Rewards Club.

• Extended maternity and paternity leave.

• Profit Sharing according to the union's table.

• Birthday Day-Off.

• No Dress Code.

• Continuous Education and Training Incentive Program.

• Talent Referral Program.