Senior Infrastructure and Operations Technical Lead

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Classify and prioritize incidents, requests, and changes; assign ownership, establish response timelines, and escalate as necessary.

• Provide support for Windows Server, directory services, and policies to ensure the availability, capacity, updates, and configuration of environments.

• Investigate failures in applications, operating systems, databases, networks, and integrations using logs, metrics, and timelines.

• Support SQL Server at the infrastructure and diagnostic levels, including aspects like connectivity, services, jobs, capacity, backup, and coordinated restoration efforts.

• Plan the provisioning of production, project, staging, and development environments, taking into account requirements, testing, maintenance windows, and rollback strategies.

• Coordinate operations support with projects and third parties, including overnight routines, import bots, overnight updates, and the development of Risk infrastructure.

• Execute or coordinate processes for hardening, server and domain rebuilds, centralized authentication, segmentation, and privileged access.

• Document operations, root causes, action plans, and knowledge transfer to minimize recurrence.

⛳️ Requirements

• Hands-on experience with administration and troubleshooting of Windows Server in corporate environments.

• Operations and diagnostics for IIS and web applications, including handling logs, application pools, services, certificates, and dependencies.

• Proficiency in Active Directory, DNS, and GPO: managing access, policies, and authentication investigations.

• Operational experience with SQL Server and the ability to discern when to involve a DBA.

• Experience managing complex incidents, prioritizing tasks, implementing controlled changes, documentation, and interacting with third parties.

• Familiarity with regulated environments, conducting audits, RFPs, and preparing evidence for penetration testing.

• Automation of operations using PowerShell and infrastructure as code techniques.

• Knowledge of network segmentation, VPN, hardening, and privileged access management.

• Experience with AWS, Microsoft 365, and Google Workspace.

• Familiarity with legacy .NET/IIS applications, handling overnight processing, and managing multiple environments.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and training.

• Retirement plan with company matching contributions.

• Generous paid time off and holiday policies.