Senior Industrial Technical Services Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Industrial Sales team to enhance revenue growth in industrial and hazardous waste sales.

• Deliver customer service and support to both internal and external clients.

• Advise existing and potential clients on their transportation and disposal options.

• Aid customers in understanding testing parameters and completing profiles, manifests, and necessary forms.

• Manage the processing of profiles, contracts, and credit requests.

• Organize pickups and address billing inquiries along with customer concerns.

• Create economic, practical, and tailored solutions and proposals for customers.

• Foster and maintain customer relationships through effective account management and retention strategies.

• Identify new opportunities within waste streams and pursue them via correspondence, emails, and phone calls.

• Generate leads for account managers and program managers utilizing WM sales management tools.

• Analyze inbound customer calls to determine the best approaches for closing sales.

• Support account managers with issues related to receivables and collections.

• Delegate tasks such as data entry, manifest preparation, filing, and administrative duties to Industrial Sales Coordinators.

• Provide training and mentorship to Technical Service Representatives and Industrial Sales Coordinators.

• Organize and conduct training sessions for employees not part of the TSC.

• Oversee the Technical Service Center in the absence of the TSM.

• Monitor real-time handling performance and address any service delivery challenges.

• Lead team huddles and meetings effectively.

• Act as the subject matter expert on the floor.

• Undertake special projects and additional responsibilities as assigned by the supervisor.

⛳️ Requirements

• High School Diploma or GED from an accredited institution.

• A minimum of 3 years of industry experience, in addition to the educational requirements.

• Relevant regulatory training is necessary.

• Previous experience as a West Coast Industrial Technical Services Representative at WM is highly desirable.

• Flexibility to work Pacific Time hours based on business needs.

• Must possess, or be willing to acquire, a REAL ID or TSA-approved alternative if needed for air travel or access to federal properties.

🏝️ Benefits

• Incentive pay.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability coverage.

• Stock purchase plan.

• Company matching on a 401(k).

• Paid vacation.

• Paid holidays.

• Paid personal days.

• Competitive total compensation package.

• REAL ID or TSA-approved alternative may be obtained for business travel or access to federal properties.