Senior Implementation Success Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead discussions and scoping sessions with clients to grasp their business goals, technical needs, and success metrics.

• Convert intricate requirements into well-structured Statements of Work (SOWs) that establish clear expectations and safeguard both the client and Storyblok.

• Collaborate with Sales and Customer Success to determine engagement scope, timelines, resources, and commercial terms.

• Ensure every engagement is positioned for success prior to any coding activities.

• Manage the relationship with Storyblok's implementation and agency partners throughout the delivery process.

• Work closely with partners to guarantee they possess the context, resources, and guidance necessary to meet the defined scope and standards.

• Serve as the escalation point for delivery challenges, managing risks and resolving obstacles while maintaining momentum.

• Hold partners accountable for quality, timelines, and client results — without micromanaging the specifics.

• Develop and sustain trusted relationships with senior client stakeholders, including C-suite executives.

• Act as the principal Professional Services point of accountability for the client — the person they contact when it is crucial.

• Effectively communicate with both technical and non-technical audiences, simplifying complexity into understandable terms.

• Represent Storyblok as a trusted advisor in both client and partner environments.

• Collaborate with Account Management and Customer Success to uncover expansion opportunities arising from active engagements.

• Assist with pre-sales activities, such as scoping workshops, commercial proposals, and client presentations.

• Contribute to the evolution and ongoing enhancement of Storyblok's Professional Services methodology, SOW templates, and partner engagement frameworks.

• Work closely with Product and Solutions teams to share implementation insights and guide platform development.

• Partner with Customer Success to ensure a seamless transition from implementation to continuous adoption and account health.

• Incorporate partner and customer feedback into Storyblok's go-to-market strategy and product roadmap discussions.

⛳️ Requirements

• Demonstrated experience in a Professional Services, Solutions, or Implementation role within a SaaS or CMS context.

• Strong expertise in scoping complex technical engagements and drafting or overseeing Statements of Work.

• Experience in managing implementation partners, agencies, or SIs — with a solid understanding of how to optimize partner relationships.

• Commercially savvy, with the ability to reconcile customer outcomes and business interests effectively.

• Exceptional stakeholder management abilities — confident, credible, and trusted at senior levels.

• Capable of operating without a detailed delivery playbook — comfortable with ambiguity and proficient at instilling structure where it is lacking.

• Familiarity with headless CMS, composable architecture, or digital experience platforms is highly advantageous.

• Proficient command of the English language.

🏝️ Benefits

• Monthly remote work stipend to cover home internet and electricity costs.

• Home office equipment package provided at the start (including laptop, keyboard, monitor, etc.).

• Option for a home office equipment upgrade (such as furniture, ear plugs, etc.) or membership to a local co-working space after onboarding.

• Sick leave benefits, parental leave, and 25 days of annual leave in addition to local national holidays.

• Personal development fund allocated for courses, books, conferences, and materials.

• Virtual Stock Option Plan (VSOP).

• Annual international team-building trip along with quarterly and monthly online gatherings.

• Flexible working hours to support work-life balance.