Implementation Manager – Grants

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Act as the main point of contact for clients throughout the onboarding journey.

• Facilitate kickoff meetings, collect business processes and associated requirements, and offer expert advice on best practices for the implementation and configuration of our SaaS products tailored to their specific needs.

• Execute fundamental project management tasks, ensuring that the deliverables align with the project's implementation scope.

• Adapt system settings, workflows, and integrations to meet client specifications while utilizing standard functionalities to minimize custom modifications whenever feasible.

• Collaborate with the project team to design and deliver thorough training sessions aimed at educating clients on the features and capabilities of our SaaS offerings.

• Recognize and tackle implementation hurdles, working closely with internal teams to promptly troubleshoot and resolve issues.

• Contribute proactively to the improvement of implementation processes and methodologies.

⛳️ Requirements

• A bachelor's degree in a relevant discipline (e.g., Business, Computer Science, Information Systems) or equivalent practical experience.

• Over 3 years of experience in a client-oriented implementation position, ideally within the SaaS sector.

• Comprehensive understanding of software implementation processes, methodologies, and industry best practices.

• Exceptional communication and interpersonal abilities, capable of building rapport, collaborating effectively with clients and internal teams, and leading in workshop settings.

• Technical proficiency with the ability to swiftly learn and navigate new software applications, as well as the capability to identify and resolve implementation challenges efficiently.

• Strong analytical and problem-solving skills – a high comfort level with Excel is advantageous.

• Experience in designing and documenting reports from relational databases – the ability to create reports (SSRS or PowerBI) is a significant advantage.

• Familiarity with CRM, ERP, or other enterprise software implementations, particularly in the GovTech space, is a plus.

• Knowledge of project tracking and time management tools like Jira, Cloud Coach, Autotask, Asana, or similar software is beneficial.

🏝️ Benefits

• Competitive wages

• Wellness days

• Community Engagement Committee

• Flexible work day

• Benefits