Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete implementation of BookNook programs by acting as a strategic consultant to district and school leaders.

• Deliver implementation direction, best practices, and solutions while managing onboarding, launch planning, training, rostering, change management, and ongoing program execution aligned with district objectives and customer outcomes.

• Evaluate implementation effectiveness, analyze customer feedback and program data, and uncover opportunities to enhance delivery processes, customer experience, and student results.

• Independently handle multiple intricate implementations by proactively identifying risks, resolving issues, coordinating stakeholders, and ensuring delivery commitments are fulfilled.

• Act as the main point of contact for district leaders, offering strategic advice throughout the implementation process and ongoing partnership management.

• Collaborate closely with Regional Directors of Partnerships to facilitate customer retention, renewals, expansion opportunities, and smooth customer transitions throughout the partnership lifecycle.

• Monitor and report on critical implementation metrics, customer adoption, and partnership results to guarantee successful delivery and pinpoint opportunities for continuous enhancement.

• Additional responsibilities as assigned.

⛳️ Requirements

• A minimum of 5 years of experience in leading complex implementations, consulting, account management, educational leadership, or similar customer-facing roles.

• Proficient in communicating with executive stakeholders, both within and outside the organization.

• A strong desire for continuous improvement and a curious mindset.

• Proven ownership and accountability, with a history of independently managing initiatives and achieving results.

• Excellent organizational, communication, and problem-solving abilities, with an exceptional focus on detail and follow-through.

• Capable of managing sensitive and confidential information with professionalism and discretion.

• Experienced in utilizing data, customer feedback, and program insights to guide decision-making and enhance outcomes.

• Skilled in influencing and achieving alignment among stakeholders without direct authority.

• Comprehensive understanding of the K–12 education landscape and the challenges encountered by schools and districts.

🏝️ Benefits

• Competitive salary: For this position, the compensation range is $80-$95K plus a $10K variable component and a $500 referral fee.

• Work remotely: Enjoy the flexibility to live and work from anywhere in the continental United States.

• Health insurance: We provide medical, dental, vision, and pet insurance for all team members.

• Time to recharge: We offer flexible PTO, 11 paid holidays, and one company-wide week off.

• 401(k): Includes a 3% company match.

• Home office setup: Receive a laptop along with a $130 monthly stipend for home expenses.

• Employee Recognition: We cultivate a culture that values and acknowledges the achievements of our coworkers.