Implementation Consultant, Fluent English

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Oversee comprehensive implementation projects, serving as the main point of contact from the initial sale to a fully functional live product, ensuring an effortless client experience;

• Facilitate in-depth discovery sessions to gain insights into clients' procurement and financial workflows, translating business needs into tailored and optimized product processes;

• Coordinate timelines, deliverables, and technical alignment, assisting clients with data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business information into the platform;

• Ensure that both internal teams and client-side stakeholders adhere to strict deadlines while managing risks and resolving technical dependencies;

• Conduct impactful interactive workshops and onboarding sprints for key client stakeholders, empowering them to use the platform autonomously;

• Develop tactical and highly organized enablement materials (deployment playbooks, configuration guides, brief video workflows) to standardize the implementation process;

• Collaborate with Sales, Product, and QA teams to address technical obstacles and convert client feedback into actionable product enhancements.

⛳️ Requirements

• A minimum of 1 year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a comparable customer-facing position;

• Demonstrated ability to manage multiple customer implementation projects concurrently, while effectively maintaining deadlines, stakeholder engagement, and project scope;

• Advanced proficiency in English, both written and spoken, with the confidence to lead business meetings and negotiations;

• Strong analytical skills and advanced knowledge of Excel or Google Sheets, with the capability to organize, validate, and analyze business metrics and data;

• Experience in understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems;

• Excellent change management skills with the ability to address user resistance, simplify intricate system logic, and guide corporate clients through process changes;

• A customer-focused, proactive, and highly organized approach, complemented by outstanding presentation, communication, and relationship-building abilities;

• An innate curiosity and problem-solving mindset, with the capacity to reverse-engineer technical challenges and work effectively with engineering teams to tackle complex implementation issues involving APIs and integrations;

• Ability to assist clients in navigating organizational and process changes, simplify complex product logic, and serve as a trusted implementation advisor.

🏝️ Benefits

• Fixed schedule: Monday–Friday, from 9am to 6pm GMT+2

• Opportunity to work fully remotely

• Inclusive international environment

• Compensation in USD

• Responsive management interested in your growth and long-lasting cooperation.