Senior Implementation Success Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the most intricate PCC deployments, encompassing multi-service-line, multi-site, and executive-facing projects.

• Take ownership of the entire implementation lifecycle, from pre-sale collaboration to hypercare.

• Collaborate with Sales to refine project scope, assess feasibility, and establish delivery expectations.

• Define and oversee timelines for the enterprise-wide Qventus PCC Solution deployments across various service lines and facilities.

• Manage substantial, complex implementations involving service lines, surgeon groups, and executive stakeholders.

• Act as a strategic consultant to leadership and C-suite stakeholders on scope, risk, and operational strategy.

• Develop and maintain relationships across client organizations, particularly with executive and senior operational stakeholders.

• Work alongside Data Engineers, Product Specialists, and Client Success Partners to maximize client value.

• Collaborate with operational and technical client teams to fulfill implementation requirements.

• Utilize clinical expertise to foster user and executive buy-in for workflows and tool adoption.

• Anticipate risks, devise proactive mitigation strategies, and guide leaders on resolution paths.

• Leverage Qventus dashboards and reporting tools to identify gaps, highlight opportunities, and promote sustained adoption and value realization.

• Pinpoint process enhancements, bridge gaps, and lead change management for workflow adoption and long-term sustainability.

• Manage implementation delivery for assigned client accounts with considerable autonomy, escalating only the highest-risk or strategic issues.

• Communicate Qventus’ value proposition and establish clear business outcomes.

• Cultivate customer advocates who can act as references for potential clients.

⛳️ Requirements

• 8+ years of project/program management experience with a thorough understanding of business requirements and technical capabilities for enterprise-wide SaaS implementations.

• 8+ years of professional experience in a leading healthcare consulting firm, digital health company, or health system.

• 8+ years of cross-functional experience overseeing end-to-end project lifecycles and driving milestones to completion.

• Proven experience in leading large, complex implementations with executive involvement.

• Demonstrated ability to collaborate with Sales or pre-sales teams to scope, validate, and transition enterprise deployments.

• Familiarity with perioperative metrics, processes, challenges, and solutions.

• Proficient in Epic, Cerner, or similar EHR environments, including EHR architecture, integrations, and workflow implications.

• Project management experience with complex implementations in provider-side healthcare.

• Strong quantitative and analytical abilities, including proficient use of dashboards and reporting tools.

• Prior experience managing projects for hospital systems, including EHR implementations, is essential.

• Capability to comprehend, document, and analyze data using data validation dashboards, JAVA/SQL code, complex Excel functions, and other tools.

• Willingness to travel on average 25%-35%.

• Successful completion of a pre-employment background check and drug test is required.

• SQL query-writing experience is highly desirable.

• PMP certification is a plus.

• Experience collaborating with clinical and/or process consultants is a plus.

🏝️ Benefits

• Open Paid Time Off.

• Paid parental leave.

• Professional development stipend.

• Wellness stipend.

• Technology stipend.

• Employee referral bonus.

• Employee stock option awards.