Senior ICT Technician

This is a fully remote position, open to applicants in Europe.

📋 Description

• Take charge of internal IT at Nabu Casa.

• Ensure that globally distributed employees utilizing macOS, Windows, and Linux have secure and reliable computers, accounts, and tools.

• Collaborate with the Cloud engineering team to maintain a secure and well-managed server landscape.

• Assist colleagues in setting up computers, enforcing security policies, and resolving daily IT issues.

• Manage identity and access functions, including Google Workspace, SSO, MFA, and password management.

• Oversee internal systems and employee software.

• Secure and manage servers, including Linux administration and firewall configurations.

• Automate provisioning, configuration, patching, and offboarding processes using Ansible and scripting.

• Manage configurations, licenses, and costs for internal tools like Slack, Google Workspace, and Jira.

• Define and uphold the internal security baseline and conduct access reviews.

• Ensure compliance with GDPR and relevant security frameworks.

• Address internal security incidents and guide follow-up actions.

• Document systems, runbooks, and self-service guides in the handbook.

• Report directly to the CFO located in Switzerland.

⛳️ Requirements

• Multiple years of experience in IT administration or systems administration, preferably supporting a remote or distributed team.

• Practical experience with Ansible for configuration management and automation tasks.

• Strong skills in Linux administration, including firewall configuration.

• Experience providing support to users across macOS, Windows, and Linux platforms.

• Familiarity with administering Google Workspace, SSO, MFA, and password management tools.

• Comprehensive understanding of endpoint and identity security.

• Proficient in scripting languages such as Bash or Python.

• Excellent written communication skills in English.

• Patience and ability to assist colleagues with varying levels of technical expertise.

• Capability to work independently, prioritize tasks, and maintain composure under pressure.

• Experience with infrastructure as code and orchestration tools like Terraform or Nomad.

• Working knowledge of GDPR and security frameworks.

• Experience managing SaaS vendors, licenses, and renewals.

• Familiarity with device management (MDM) tools.

• Knowledge of Home Assistant or the open-source smart home ecosystem.

🏝️ Benefits

• Five weeks (twenty-five days) of paid time off.

• Fourteen days of paid sick leave if classified as unpaid by your country/laws.

• Six weeks of paid parental leave and six weeks of unpaid parental leave, with compensation for missing days where local law does not provide it.

• Budget for work hardware; equipment may be retained for personal use after three years.

• Annual budget for smart home projects.

• Annual education budget.

• Yearly performance bonus based on company success.

• 50% contribution towards home internet connection fees.

• One day every two weeks designated for personal projects.

• Work time allocated for maintaining Home Assistant-related side projects.

• Benefits mandated by the employee’s country of residence.

• No fixed working hours.

• Completely remote work environment.

• Full-time salaried position based in the employee’s country.