Senior HR Operations and Service Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate service delivery metrics, case trends, employee experience data, and operational performance indicators.

• Create reports and dashboards to deliver actionable insights to HR Operations leadership and Centers of Excellence (COE) partners.

• Detect service trends, recurring challenges, and areas for improvement through data analysis.

• Assist in governance activities by managing reporting, documentation, and performance reviews.

• Collaborate with Lead Consultants to evaluate service effectiveness and suggest process enhancements.

• Maintain and refine HR knowledge content, ensuring that policy and procedural information is accurate and accessible.

• Enable knowledge transfer and training within service delivery teams and partners.

• Aid in the implementation of process improvements and operational initiatives.

• Contribute to service documentation, audit preparedness, and compliance efforts.

• Foster strong partnerships across HR Operations, COEs, and external service providers.

⛳️ Requirements

• A minimum of 3 years of experience in HR Operations, Shared Services, Service Delivery, HR Programs, Analytics, or related fields.

• Strong analytical and reporting skills with the capability to convert data into actionable insights.

• Experience in supporting service delivery models, operational processes, and collaboration with stakeholders.

• Proven abilities in process improvement and problem-solving.

• Excellent communication and teamwork skills.

🏝️ Benefits

• Comprehensive technology package, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement to help cover internet expenses.