Senior HR Associate, Experience Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Address inquiries from associates concerning HR-related topics.

• Offer assistance for self-service tools available to associates.

• Resolve associate inquiries promptly.

• Manage activities through various channels, including case management, system notifications, phone calls, and chat services, acting as the initial point of contact for HR queries.

• Serve as the main contact for HR inquiries and requests that cannot be addressed through direct access.

• Provide answers to a wide range of questions related to benefits, onboarding, employment, compensation, training, policies, and procedures.

• Resolve associate inquiries or issues by utilizing established administrative procedures and agreed-upon practices.

• Suggest actions for requests that arise from exceptional circumstances.

• Escalate non-routine matters or specialized requests to the appropriate escalation channels.

⛳️ Requirements

• Bachelor's degree.

• Experience in Human Resources.

• Knowledge of Microsoft Office.

• Advanced English language skills (preferred).

• Customer service experience (preferred).

🏝️ Benefits

• Health insurance.

• Opportunities for professional development.