Senior Helpdesk Specialist

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Delivering comprehensive support to the entire Justice Business Unit (BU)

• Timely response to Help Desk inquiries

• Executing expert triage and effectively overseeing the resolution of customer service tickets

• Maintaining proactive communication with customers during service interruptions and activities

• Possessing advanced knowledge of application architecture

• Monitoring assignment group queues within the case management system

• Performing in-depth application-level troubleshooting, configuration modifications, and facilitating case resolution

• Actively enhancing the Knowledge Base

• Collaborating with various teams, including Application Operations

• Managing a variety of support tasks, such as data analysis, script assistance, and configuration updates

⛳️ Requirements

• Required experience with Court Case Management and Jury Software

• A minimum of 5-10 years of experience in Help Desk management

• Comprehensive understanding of Court and Jury software and related processes

• Exhibits outstanding communication skills to ensure professional and courteous interactions with end-users

🏝️ Benefits

• Neumo offers a competitive benefits and compensation package