Panel Helpdesk Associate

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver outstanding customer service to Sago respondents via both inbound and outbound voice communications

• Handle a significant volume of incoming and outgoing calls while documenting all interactions with respondents

• Intake, triage, investigate, and address inquiries directed to Sago’s respondent help desk

• Evaluate respondent requirements and provide accurate, valid, and comprehensive information

• Resolve concerns with minimal touch points

• Administer and prioritize tasks for respondents, ensuring deadlines are adhered to

• Collaborate with internal teams to troubleshoot issues impacting respondent experiences

• Escalate complex issues and conduct follow-up calls to ensure prompt resolution

• Stay informed and up to date on Sago’s technologies and procedures

• Maintain targets for customer satisfaction, productivity, quality, and discipline

⛳️ Requirements

• Bachelor’s degree is mandatory

• Previous experience in customer service and calling profiles is essential

• Demonstrated customer service experience in inbound and outbound processes

• Familiarity with customer service ticketing software is advantageous

• Exceptional phone etiquette is required

• Strong verbal and written communication abilities

• Professional demeanor when interacting with respondents

• Capability to listen attentively and creatively resolve problems in a timely manner

• Ability to multitask and perform under high pressure while maintaining call accuracy

• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint

🏝️ Benefits

• Remote Job

• Health Insurance

• 5 days a week