Junior Technical Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist merchants by diagnosing and resolving issues related to card payment terminals, transaction authorizations, and service interruptions.

• Serve as the initial point of contact for incoming inquiries.

• Facilitate clear communication and prompt resolution of issues.

• Identify technical and service-related challenges and guide merchants towards suitable solutions.

• Elevate complex issues as necessary, ensuring proper follow-up and resolution.

• Keep precise documentation of issues, actions taken, and results.

⛳️ Requirements

• High school diploma or equivalent qualification.

• 6 months to 1 year of experience in customer service.

• Basic knowledge of payment processing, products, services, and standard troubleshooting practices.

• Excellent telephone, verbal, and interpersonal communication abilities.

• Capability to handle challenging customer interactions with professionalism and empathy.

• Strong problem-solving skills, with the ability to identify when escalation is necessary.

• Proficient in Microsoft Office and general computer applications.

• Effective time management and organizational skills, with the ability to handle multiple priorities.

• Proven commitment to delivering exceptional customer service.

• Willingness to work flexible hours, including evenings, weekends, and holidays.

• Availability for 8-hour shifts in a 24/7 shift schedule.

🏝️ Benefits

• Performance-based incentives for qualifying employees.

• Inclusive and equitable benefits focusing on financial wellbeing, health, and wellness.

• Ongoing development opportunities, including training, education support, and career advancement pathways.

• Employee recognition programs that celebrate achievements and milestones.

• Home-based or remote work options available.