Senior Helpdesk Specialist

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Delivering comprehensive assistance to the entire Justice Business Unit (BU)

• Responding promptly to Help Desk inquiries

• Conducting expert-level triage

• Effectively managing the resolution process for customer service tickets

• Keeping proactive communication with customers during outages and service activities

• Possessing advanced knowledge of application architecture

• Troubleshooting various issues

• Monitoring assignment group queues within the case management system

• Performing in-depth application-level troubleshooting

• Actively contributing to the Knowledge Base

• Collaborating with multiple teams, including Application Operations and Hosting Operations

• Managing a variety of support tasks such as data analysis and configuration modifications

⛳️ Requirements

• Required experience with Court Case Management and Jury Software

• A minimum of 5-10 years of experience in Help Desk management is essential.

• Must have a thorough understanding of Court and Jury software and related processes.

• Exceptional communication skills are necessary to ensure professional and courteous interactions with end-users.

🏝️ Benefits

• Neumo offers a competitive benefits and compensation package