Senior Global Sales Development Operations Associate

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the performance of sales development tools, including Salesforce, Outreach, ZoomInfo, Demandbase, and LinkedIn Sales Navigator.

• Enhance processes and configurations throughout the sales development technology stack to boost usability and consistency.

• Develop training documentation that enables the sales development team to effectively utilize software tools in their daily tasks.

• Provide training to sales development team members on essential tools and workflows, offering clear guidance that promotes adoption across various regions.

• Conduct audits on tool usage and pinpoint opportunities to enhance setup, governance, and sustained effectiveness.

• Examine data quality issues that impact lead response time and facilitate issue creation and progression to ensure resolution.

• Assess and refine Outreach primary collections to enhance the management of data and messaging.

• Support business partners in assessing the effectiveness of both inbound and outbound sales development activities and the tools that underpin them.

⛳️ Requirements

• Proven experience with contemporary sales and marketing tools such as Salesforce, Outreach, LinkedIn Sales Navigator, Demandbase, and ZoomInfo.

• Essential experience utilizing Outreach in an operational or process enhancement role.

• Capability to maintain and enhance business systems, concentrating on workflow design, tool configuration, and operational consistency.

• Proficient in identifying issues, exploring root causes, and translating findings into actionable process improvements.

• Experience managing data quality, data stewardship, or reporting that facilitates quicker and more reliable sales execution.

• Ability to produce clear documentation and deliver training that aids distributed teams in adopting tools and processes.

• Experience collaborating asynchronously with cross-functional stakeholders through effective written communication and shared documentation.

• Familiarity with learning and using GitLab and Git. We encourage candidates with transferable experience from similar operational, systems, or enablement roles.

🏝️ Benefits

• Comprehensive benefits to support your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.