Senior Functional Consultant – Business Analyst, Dynamics 365, Power Platform

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Lead workshops for client discovery, conduct stakeholder interviews, and gather requirements.

• Facilitate analysis of current and future state business processes.

• Create essential discovery and business analysis deliverables such as: process maps and swim lane diagrams, workflow and process documentation, user stories, epics and backlog refinement, functional requirements and acceptance criteria, as well as gap fit analysis with solution recommendations.

• Provide support for solution roadmaps and Statements of Work.

• Utilize Azure DevOps for managing requirements, administering backlogs, ensuring traceability, and coordinating tests.

• Employ AI-assisted tools, including Microsoft Copilot and other productivity applications, to aid in analysis, documentation, and solution ideation.

• Offer recommendations for business process improvements and advise clients on industry best practices.

• Design and configure solutions across Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Customer Insights, and Dynamics 365 Field Service.

• Utilize Power Platform to enhance and extend the capabilities of Dynamics 365.

• Work collaboratively with Solution Architects and technical teams to convert business requirements into scalable functional designs.

• Engage in Agile project delivery, including sprint planning, backlog grooming, sprint reviews, and retrospectives.

• Lead and assist in user acceptance testing, test planning, training, and activities related to deployment readiness.

• Mentor junior consultants and contribute to the delivery excellence across various engagements.

⛳️ Requirements

• Minimum of five years of hands-on experience in delivering Dynamics 365 CRM / CE solutions.

• Demonstrated experience in leading discovery or Phase 0 engagements and facilitating business requirements workshops.

• Strong background in producing business analysis artifacts, including workflows, swim lanes, user stories, process diagrams, and functional specifications.

• In-depth knowledge of Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Customer Insights, and Dynamics 365 Field Service.

• High proficiency with Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse.

• Skilled in using Azure DevOps for backlog management, requirements traceability, user stories, and testing support.

• Experience in leveraging AI tools or Copilot to facilitate business analysis, documentation, and solution delivery.

• Strong understanding of Agile project delivery methodologies.

• Exceptional communication, facilitation, documentation, and stakeholder management skills.

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.

🏝️ Benefits

• Health insurance.

• Flexible work arrangements.

• Opportunities for professional development.

• Remote work options.