Senior Fraud Investigator, Prevent

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Conduct investigations into potential active fraud related to authorized card payments and faster payments.

• Collect evidence from flagged transaction data.

• Examine suspicious transactions while embodying Monzo’s values, demonstrating empathy, and maintaining attention to detail.

• Provide reassurance and support to customers during the active-fraud identification process.

• Make independent decisions on whether to release or block flagged transactions up to £59,999.

• Initiate account closures when first-party concerns are detected.

• Triage cases that exceed £59,999 for further escalation.

• Protect compromised accounts while implementing necessary remedial actions.

• Provide guidance to fraud victims on future protective measures.

• Address non-FOS complaints.

• Respond to escalations, assist with operational adjustments, and enhance knowledge and performance within the Prevent pillar.

• Conduct comprehensive investigations from inception to conclusion and offer feedback to internal teams.

⛳️ Requirements

• Deep understanding of regulatory standards concerning fraud and/or financial crime.

• Extensive knowledge of cryptocurrency and its application in various fraud typologies.

• Exceptional English communication skills, both written and verbal.

• Experience interacting with victims of potential fraud.

• Capability to be persuasive and exhibit empathy.

• Strong skills in investigation, problem-solving, and decision-making.

• Ability to work both independently and collaboratively with the broader team.

• Proficiency in meeting deadlines.

• Values-driven mindset that aligns with Monzo’s core principles.

• Availability to adhere to the specified shift pattern, which includes working 1 in 5 weekends, one week from 11:30 am to 8 pm every four weeks, and possibly on bank holidays.

🏝️ Benefits

• Performance-based incentive awards.

• Annual £1,000 learning budget for books, training courses, and conferences.

• Provision of a MacBook.

• Additional support for remote workers' home office setup.

• Flexible scheduling for interviews.

• Fully remote work arrangement.