Senior Forward Deployed Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess engagements by analyzing technical readiness, feasibility, customer ownership, potential adoption, product deficiencies, and repeatability.

• Oversee technical delivery from start to finish, including discovery, prototyping, production stabilization, and handoff.

• Convert business workflows into architectures that integrate Sinch messaging, voice, or email APIs with customer systems.

• Utilize coding agents and AI-enhanced development tools for discovery, implementation, refactoring, testing, troubleshooting, and documentation.

• Develop production-quality services, webhook handlers, adapters, data mappings, deployment automation, tests, and operational tools.

• Engineer solutions for capacity, scalability, availability, resilience, security, and safe failure modes.

• Create extensive unit, integration, contract, end-to-end, load, resilience, and failover tests.

• Instrument logs, metrics, traces, dashboards, alerts, and cross-system correlations.

• Collaborate with customer security, privacy, legal, and communications teams on compliance and architectural reviews.

• Educate customer engineers, document architecture and runbooks, establish ownership, and complete handoff processes.

• Engage with designated Voice, Messaging, and Email subject-matter experts during onboarding and when addressing complex issues.

• Supply Product and Engineering teams with reproducible field insights and reusable implementation strategies.

⛳️ Requirements

• Typically, 7+ years of professional experience in software engineering, enterprise integration, solution delivery, or technical consulting, with significant direct engagement with enterprise customers.

• Equivalent experience is valued more than a specific degree or title.

• Personally designed, built, deployed, operated, and supported API-driven production systems.

• Proficient in production software development using TypeScript/Node.js, Python, Java, or C#/.NET.

• Solid understanding of API, event-driven architecture, authentication, security, testing, code review, and maintainability practices.

• Experience employing coding agents or other AI development tools while independently verifying outcomes.

• Background in integrating software into enterprise technology stacks, encompassing APIs, webhooks, data stores, identity systems, cloud services, events, and operational procedures.

• Strong expertise in testing, scalability, and observability.

• Experience deploying services on at least one major cloud platform using Git, CI/CD, infrastructure as code, containers or serverless, secrets management, and regional design.

• Meaningful exposure to at least one communications domain such as programmable voice, messaging, or email.

• Ability to swiftly learn adjacent CPaaS products with subject matter expert support.

• Excellent written and verbal communication skills for technical, business, security, and executive stakeholders.

• Strong delivery judgment in ambiguous situations, including scoping MVPs, making trade-offs, managing risks, and stabilizing production.

• Willingness to travel approximately 10–15% to support planned customer workshops and transitions.

• This is not a standing customer support or on-call role.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Supplemental plans, including telehealth access for all participants.

• Free virtual counseling resources via the global Employee Assistance Program.

• Roth and Pre-tax 401(k) options with employer matching for all participants.

• Generous paid time off program.

• Paid parental leave.

• Family planning support.

• Flexible remote work options.

• Paid time off for a volunteer program of choice.