Senior Forward Deployed Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate directly with prospects, customers, technology partners, and the platform, AI, and GTM teams.

• Comprehend intricate physical operations, designing and constructing high-value workflows.

• Establish return on investment (ROI) and advance enterprise opportunities from initial discovery to commercial closure and go-live.

• Manage customer relationships and enterprise opportunities while actively participating in workflow design and configuration.

• Conduct operational and workflow discovery with customers.

• Design existing and future-state workflows.

• Configure PackageX workflows and develop hands-on solutions.

• Set up, test, and validate pilots from a technical perspective.

• Communicate both technical and business value effectively.

• Identify and oversee relationships with technology partners.

• Develop and advance target accounts from prospecting and discovery to solution development and closure.

• Foster relationships across operational, technical, and executive customer stakeholders.

• Qualify, advance, and manage enterprise opportunities through customer decision-making and commercial closure.

• Travel to customer locations for workflow mapping, operational walkthroughs, pilot support, readouts, and go-live activities.

• Collaborate with GTM AI and leadership on account strategy, stakeholder mapping, follow-up, opportunity progression, and commercial processes.

• Configure workflows, rules, forms, logic, automations, and solution components.

• Test workflows and troubleshoot any configuration, workflow, data, integration, and operational issues.

• Document workflow requirements, assumptions, dependencies, configuration logic, and decisions related to implementation.

• Create repeatable workflow playbooks categorized by industry and use case.

• Stay engaged post-closure in workflow configuration, maintaining technical solution integrity, managing significant solution changes, and overseeing technically complex expansions.

• Independently conduct operational and commercial discovery within the first 90 days.

• Build and showcase functional PackageX solutions, conduct successful pilots and executive readouts, and recognize reusable workflows and platform patterns.

⛳️ Requirements

• 5–8 years of experience in forward-deployed engineering, solutions engineering, technical sales, solutions architecture, or technology consulting.

• Proven experience working directly with enterprise customers.

• Familiarity with configuring or implementing enterprise software platforms from sales discovery to solution design and go-live.

• Experience managing substantial customer relationships.

• Ability to link technical solutions to operational results and business value.

• Strong commercial acumen and a keen interest in qualification, executive engagement, opportunity advancement, and closing deals.

• Comprehensive understanding of operational workflows, systems, data flows, integrations, and implementation dependencies.

• Proficient with APIs, integrations, configuration logic, and technical documentation.

• Excellent communication skills for interacting with both business and technical stakeholders.

• Ability to establish structure in fast-paced, ambiguous settings.

• Strong interest in logistics, supply chain, and physical operations.

• Customer-facing, hands-on builder attitude.

• Solid workflow and systems thinking capabilities.

• Exceptional customer presence and relationship-building skills.

• High ownership from problem identification through customer decision-making.

• Ability to simplify, configure, and test complex workflows.

• Comfortable working in the field with customers and in uncertain environments.

• Strong documentation practices and the ability to ask thoughtful, clarifying questions.

• Low ego, high ownership mentality, proactive approach, and attention to detail.

• Strong drive to secure deals and ensure customer success.

🏝️ Benefits

• Performance-based bonus linked to qualified opportunity progression, workflow quality, successful pilots, customer value creation, and ARR/commercial outcomes.

• Significant equity grant aligned with the company’s growth stage and the role's scope.

• Competitive medical, dental, and vision insurance plans.

• 401(k) retirement plan.

• Paid time off and recognized company holidays.

• Flexibility for remote or hybrid work arrangements, based on location and business needs.