Senior Forecasting and Performance Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop workforce plans that span short, medium, and long-term needs to meet operational demands and resource requirements.

• Evaluate performance, demand, and capacity data to deliver insights and actionable recommendations.

• Examine forecast discrepancies and determine root causes to enhance planning precision and effectiveness.

• Assist in impact modeling and scenario analysis for operational and business changes.

• Work collaboratively with Operations, Finance, and Project teams to ensure plans are robust, precise, and aligned with organizational priorities.

• Identify risks associated with service delivery and performance, offering data-driven recommendations and supporting mitigation efforts.

• Promote continuous improvement initiatives to boost efficiency, optimize resource utilization, and refine planning processes.

• Lead and facilitate forecasting, variance analysis, impact assessments, and operational modeling within the HAAS contract.

• Serve as a subject matter expert in forecasting, capacity planning, and best practices in workforce modeling.

⛳️ Requirements

• 2–5 years of experience in forecasting, workforce planning, or performance analysis in an operational setting.

• Solid understanding of workforce planning principles, including demand forecasting, capacity modeling, and service level dynamics.

• Proficient in Microsoft Excel, with the ability to analyze, manipulate, and interpret large datasets.

• Strong analytical and problem-solving skills.

• Experience with structured modeling and analysis techniques.

• Familiarity with SLAs, KPIs, and performance frameworks.

• Background in a Workforce Management (WFM) environment or a similar operational planning role.

• Understanding of planning frameworks such as the Capita Operations Management Framework (OMF) or equivalent structured models.

• Experience utilizing workforce planning, scheduling, or forecasting systems, including WFM tools and BI platforms.

• Exposure to automation, data visualization, or reporting tools such as Power BI.

• Awareness of industry best practices in forecasting, capacity planning, and operational performance management.

• Familiarity with AWS FCS, Verint, NICE, IEX, or other workforce management platforms.

🏝️ Benefits

• 25 days of holiday, increasing to 27 days.

• Option to purchase additional leave.

• Paid day off for volunteering activities.

• Automatic enrollment in the company pension scheme.

• Life assurance coverage.

• Cycle2Work program.

• 15 weeks of fully paid maternity, adoption, and shared parental leave.

• Two weeks of paid paternity leave.

• Voluntary lifestyle benefits, including discounts on retail, social activities, health and wellness, travel, and technology.

• Employee Network Groups for support and engagement.

• Opportunities for career development and learning growth.

• Flexibility for home-based working arrangements.