Senior Field Service Technician – Flexibles

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with the Commercial Team and Account Development Team to pinpoint and effectively capitalize on flexible packaging opportunities at targeted accounts.

• Assist with customer trials as necessary to validate new flexible packaging structures, enhance cost efficiency, and boost product performance.

• Facilitate the translation of customer needs to TOPPAN Technical personnel for the creation of specifications and development of manufacturing instructions for our materials.

• Establish project success criteria, draw insights from data and experience, make technical recommendations, and oversee project management.

• Deliver routine technical service by visiting key accounts and spending time on their production floors to foster relationships and enhance their processes related to our film usage.

• Build and sustain robust relationships with operational and maintenance departments, as well as at all levels within the customer organization.

• Address customer needs with verbal, written, and in-person support when challenges arise, particularly concerning materials that have been quarantined by the customer.

• Collaborate directly with the customer to ascertain if acceptable operating conditions can be established to enable the consumption of the quarantined material while upholding standard quality levels for their clientele.

• Prepare written call reports for all customer visits that are accurate, professional, and informative, distinguishing between internal confidential information for internal circulation only and sanitized information that can be shared with the customer as needed.

• Acquire comprehensive knowledge of packaging equipment utilized by our customers through training by OEM suppliers and industry experts, attending trade shows, and fostering relationships with equipment vendors to provide optimal support for our customers.

• Become the “TOPPAN Expert” in the operation and optimization of this packaging equipment.

• Travel domestically and internationally to manufacturing plants, suppliers, customers, conferences, and other innovation partners.

• Maintain comprehensive and accurate work records and call reports.

⛳️ Requirements

• Must possess knowledge of or experience with equipment used in food packaging, retail confection, bakery, snack, coffee, frozen food, beverage, hot fill, retort, portion control lidding, perimeter of the store, or personal care markets.

• Strong mechanical skills, hands-on abilities, and an understanding of the interaction between equipment components are essential.

• General knowledge of the materials utilized in our flexible packaging products is required.

• A minimum of 5 years of experience in Flexible Packaging equipment service or technical support, including maintenance or operation of equipment used for forming packages.

• Familiarity with a variety of equipment is crucial.

🏝️ Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.

• 401(k) retirement plan with company match.

• Wellbeing tools and resources to promote holistic health, including an Employee Assistance Program offering various services.

• Paid time off and holidays to relax, recharge, and take care of your health and that of your family.

• A range of company-paid and voluntary employee-paid insurance plans, including life, personal accident, and disability insurance.

• Tuition reimbursement.