Senior Field Service Technician

This is a fully remote position, open to applicants in Germany.

📋 Description

• Training for partners: Conduct hands-on training sessions and workshops aimed at enhancing diagnostic and troubleshooting skills for robotic systems, in consultation with AM Support.

• Handling escalated cases: On-site visits to partners and end customers, providing assistance with expert diagnoses and solutions for challenging robotic issues.

• Partner auditing must be carried out and documented.

• Phone/Email consultation: Providing technical support to partners and end customers via phone and email.

• Documentation: Comprehensive documentation of all activities within the CRM system.

• Collaboration: Close cooperation with Technical Support for Automower, Global Technical Support, and Product Management.

• In specific cases, support communication between partners and the Core Product Support Team.

⛳️ Requirements

• Experience in technical service or support, preferably related to robotics or complex electronics.

• Strong diagnostic and problem-solving skills for intricate robotic topics.

• Excellent communication abilities with empathy, along with training skills to effectively convey knowledge to partners.

• Capability to manage escalated cases in a professional and customer-oriented manner.

• Class B driver's license.

• High willingness to travel nationwide in Germany (up to 80%).

🏝️ Benefits

• Opportunity for mobile and flexible working.

• Individual development opportunities and international career prospects.

• Employee home sale program.

• Social fund of the works council.

• Daycare center in collaboration with Wieland.

• Company health management, e.g., E-GYM Wellpass.

• … and much more.