Senior Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide Tier 1 technical support for deployment service projects aimed at US Federal Government clients.

• Offer both remote and onsite technical assistance.

• Diagnose complex network problems and mentor field technicians.

• Carry out advanced network upgrades, including channel additions, node insertions, traffic migrations, and hardware/software updates while ensuring minimal disruption to end-user services.

• Create and implement network test plans along with non-intrusive Methods of Procedure (MOPs).

• Conduct network audits, architecture design, and modernization planning through the EMOP process.

• Act as a primary technical liaison with customers, ensuring proactive communication and timely resolution of technical issues.

• Work collaboratively with internal teams to enhance field deployment processes through Right First Time initiatives.

⛳️ Requirements

• A Technical or Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent experience.

• 8–12 years of experience in telecom installation, provisioning, testing, live network migration, and consulting.

• In-depth knowledge of Ciena products, particularly expertise in Ciena 6500.

• US citizenship is required.

• A valid US driver’s license is necessary.

• Availability to work during off-hours maintenance windows.

• Willingness to travel domestically 50–75% and internationally as required.

• DoD SECRET Clearance is preferred.

• Strong problem-solving abilities.

• Capability to convert complex technical challenges into practical solutions.

• Excellent leadership, customer service, and communication skills.

• Self-driven and able to work collaboratively.

• Ability to thrive in high-pressure environments.

🏝️ Benefits

• Eligibility for discretionary incentive bonuses for non-Sales personnel.

• Comprehensive medical, dental, and vision insurance plans.

• 401(K) plan (USA) with company matching contributions.

• Employee Stock Purchase Program (ESPP).

• Employee Assistance Program (EAP).

• Paid company holidays.

• Paid sick leave.

• Vacation time.

• Paid Family Leave and other types of leave.

• Flexible work environment.

• Programs supporting growth, well-being, belonging, recognition, and employee assistance.