Senior Field Service Technician

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancement and address pain points.

• Carry out field service responsibilities, which include diagnosing technical problems and performing on-site troubleshooting within authorized regions.

• Implement installation, commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations.

• Serve as instructors when necessary for team members and clients.

• Compile material lists for service tasks and ensure that all materials, components, and equipment adhere to quality standards and are readily available.

• Anticipate potential equipment malfunctions and suggest corrective measures.

• Enhance customer satisfaction by fostering and sustaining positive relationships.

• Discover potential new sales avenues while fulfilling customer requirements and relay this information internally.

• Identify opportunities for product and quality enhancements.

• Provide management with recommendations for improving operations and customer service.

• Adhere to safety protocols and uphold safe working and environmental practices.

• Report any unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 6 years of experience in servicing critical power equipment, OR an Associate's Degree in electrical technology with over 8 years of experience in servicing critical power equipment, OR a High School Diploma/GED with 10+ years of equivalent work or military experience in servicing critical power equipment.

• Proficient in interacting and communicating information (both written and verbal) effectively across various levels within the organization.

• Strong collaboration skills with others.

• Advanced proficiency in Microsoft Office applications.

• Moderate project management skills using MS Project or Excel.

• Advanced capability in drafting test plans and reports that detail test outcomes.

• Excellent organizational skills with the ability to meet deadlines on administrative tasks.

• Demonstrates a sense of urgency and ownership; committed to completing the job!

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Health, Life & Disability insurance options.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Choice between two medical plan options.

• Choice between two dental plan options.

• Short Term Disability – up to 26 weeks – Company paid.

• Long Term Disability – 60% of pay – Company paid.

• Retirement 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• 11 paid holidays.

• Vacation provided based on years of service.