Field Service Engineer I

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Conduct onsite installation, basic repairs, preventive maintenance, calibrations, updates, and operational qualifications on analytical and laboratory instruments.

• Diagnose mechanical, electrical, vacuum, software, and networking issues with assistance from senior engineers and technical support as needed.

• Address customer service requests promptly and professionally.

• Record all service activities, repairs, parts usage, and customer interactions in the company service systems.

• Maintain consistent communication with customers regarding service schedules, system status, and repair updates.

• Provide support for customer operator training on instrument usage, maintenance, and best practices.

• Aid senior Field Service Engineers during intricate installations, escalations, and significant customer projects.

• Oversee and maintain assigned company tools, testing equipment, service inventory, and vehicle stock.

• Travel daily within the designated territory to customer laboratories, research facilities, manufacturing sites, and universities.

• Engage in technical training programs, certifications, and self-study to enhance product knowledge and technical skills.

• Work collaboratively with Technical Support, Applications, Sales, Engineering, and fellow service engineers to address customer concerns.

• Adhere to all company safety protocols and laboratory compliance requirements when handling high-voltage systems, chemicals, and scientific equipment.

• Provide flexible scheduling and occasional emergency service coverage as dictated by customer and business needs.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree in Engineering, Electronics, Mechanical Engineering, Biomedical Engineering, Physics, Chemistry, Biology, Computer Science, or a related technical/scientific discipline.

• Previous field service experience is not necessary; however, internship, co-op, military technical training, or laboratory instrumentation experience is preferred.

• Fundamental understanding of electronics, mechanics, vacuum systems, and troubleshooting of computer hardware/software.

• Strong analytical and problem-solving abilities.

• Exceptional customer service and communication skills.

• Capability to read and interpret technical documentation, schematics, and engineering drawings.

• Proficiency in Windows operating systems, Microsoft Office, and basic networking concepts.

• Excellent organizational and time management skills.

• Ability to work independently while also effectively collaborating with team members.

• A valid driver’s license is required.

• Willingness to travel frequently within the assigned territory (50–75%).

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, including health incentive programs.

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.

• A minimum of 120 hours of paid time off (PTO), 10 paid holidays each year, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) provides eligible colleagues the opportunity to acquire company stock at a discount.