Field Service Technician – Labeling

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Diagnose and resolve mechanical, electrical, and software problems on equipment at client locations, ensuring satisfaction for the customer.

• Support the installation, initiation, and testing of new equipment, offering guidance to customer staff on proper operational and maintenance procedures.

• Develop and sustain strong customer relationships through effective communication and diplomacy.

• Work collaboratively with team members to enhance efficiency and effectiveness in service delivery.

• Establish and nurture customer relationships.

⛳️ Requirements

• A two-year post-secondary diploma/certificate in electro-mechanical technology along with a minimum of 3 years of related experience, OR a high school diploma accompanied by at least 7 years of relevant experience.

• Expertise in mechanical, pneumatic, and control systems, with a thorough understanding of material handling methodologies.

• Capability to read and interpret technical documents, including engineering documents, operation and maintenance instructions, bills of materials, and procedure manuals.

• Proficient in writing reports and business correspondence.

• Ability to effectively present information and answer questions from groups of leaders, clients, and customers.

• Strong time management skills to handle multiple projects along with potential phone calls and simultaneous inquiries.

• Excellent interpersonal and customer relations skills, with the ability to work efficiently both independently and as part of a team.

• Advanced knowledge of VFD functions, operations, and programming.

• Experience with Pressure Sensitive Labeling Machines preferred or equipment for Shrink Sleeve Labels and Flexible Packaging.

• Desired knowledge in HMI programming for GE Proficy, Exor, and Allen Bradley.

• Experience in motion control with Allen Bradley and Control Techniques/SyPT is preferred.

• Proficient in interpreting and troubleshooting pneumatic and electrical schematics.

• Capability to troubleshoot wiring and conduct I/O checks.

• Valid driver’s license and a clean driving record.

• Bilingual in English/Spanish is an advantage.

• Experience with robotics is beneficial.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401k plan with company match.