Senior Field Service Technician

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Engage directly with customers on-site to recognize areas for operational enhancement and alleviate challenges.

• Carry out field service responsibilities, which include diagnosing technical problems and performing on-site troubleshooting in certified zones.

• Implement installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations.

• Serve as trainers as required, for both team members and clients.

• Compile material lists for service tasks and ensure all materials, components, and equipment adhere to quality standards and are readily available.

• Anticipate potential equipment failures and suggest corrective measures.

• Enhance customer satisfaction by fostering and maintaining positive relationships.

• Recognize potential new sales opportunities while addressing customer requirements and communicate these internally.

• Identify avenues for product and quality advancements.

• Provide management with suggestions for refining operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with 6+ years of experience, OR a High School Diploma/GED accompanied by equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating (both written and verbal) information to various organizational levels.

• Ability to collaborate effectively with others.

• Advanced skills in utilizing Microsoft Office products.

• Moderate capability in Project Management using MS Project or Excel.

• Advanced ability to draft test plans and reports that detail test outcomes.

• Strong organizational skills with an emphasis on meeting deadlines for administrative tasks.

• Demonstrates a sense of urgency and ownership; remains committed until the job is finished!

• Candidates must have existing work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Health, Life & Disability coverage.

• Option to choose between two medical plans: a PPO plan called the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-funded life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D options available, fully employee-paid up to specified limits.

• Short Term Disability coverage for up to 26 weeks at no cost to the employee.

• Long Term Disability offering 60% of pay, company-paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available, fully employee-paid (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program offered.

• Retirement 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• ABB provides 11 paid holidays.

• Vacation benefits based on years of service for hourly and non-exempt roles.