Senior Field Service Technician

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancement and address challenges.

• Carry out field service responsibilities, including diagnosing technical problems and performing on-site troubleshooting within approved zones.

• Implement installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations.

• Serve as trainers when necessary, providing guidance to team members and clients.

• Compile material lists for service tasks and ensure that all materials, parts, and equipment conform to quality standards and are readily available.

• Anticipate potential equipment failures and suggest corrective measures.

• Enhance customer satisfaction by fostering and sustaining positive relationships.

• Discover potential new sales opportunities while addressing customer requirements and communicate these internally.

• Identify avenues for product and quality enhancements.

• Offer management recommendations for improving operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience in servicing critical power equipment OR an Associate's Degree in electrical technology with 6+ years of relevant experience OR a High School Diploma/GED along with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Proficient in interacting and conveying information (both written and verbal) to various levels within the organization.

• Strong collaboration skills.

• Proficient in using Microsoft Office applications at an advanced level.

• Moderate project management capabilities using MS Project or Excel.

• Advanced skills in drafting test plans and reports that detail test outcomes.

• Expertise in maintaining organization and meeting deadlines for administrative tasks.

• Exhibits a sense of urgency and ownership until tasks are completed.

• Applicants must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Health, Life & Disability coverage.

• Choice between two medical plan options: A PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefits.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D – fully employee-funded up to maximum limits.

• Short Term Disability coverage – up to 26 weeks – Company funded.

• Long Term Disability at 60% of salary – Company funded, with the option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – fully employee-funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• Retirement 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• ABB offers 11 paid holidays.

• Vacation is provided based on years of service for hourly and non-exempt roles.