Senior Field Service Engineer – Flow Cytometry

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Independently service, support, and maintain a diverse range of medical diagnostic equipment in accordance with company protocols.

• Take responsibility for analyzers designated to you as the preferred engineer.

• Exhibit strong administrative capabilities to accomplish all necessary tasks within the designated timeframe.

• Comply with all policies and procedures set forth by the service department.

• Represent the company positively to customers and actively engage in initiatives aimed at customer retention.

• Demonstrate robust analytical and technical skills to evaluate and resolve challenging analyzer issues.

• Be prepared to participate in an active call roster/standby, work overtime, and travel both locally and internationally.

• Exhibit effective communication skills to address concerns with both internal and external customers.

• Evaluate, suggest, and implement solutions for customer software and hardware-related inquiries.

• Organize your daily activities to ensure completion of commitments outlined in the business unit support agreement.

• Identify potential service, training, product sales, or future business opportunities and recommend an action plan to the relevant departments.

• Provide escalation support to Field Service Supervisors.

⛳️ Requirements

• A Bachelor of Technology in Electronics, N6 Electronics, Instrumentation qualification, or a Bio-medical technologist diploma or an equivalent qualification is essential.

• Proficient understanding of computer hardware and composition, along with being computer literate.

• Familiarity with ISO and Quality Management Systems.

• Experience with testing equipment such as DVMs, oscilloscopes, pressure meters, and laser test equipment.

• Technically skilled with strong interpersonal abilities to foster teamwork necessary for achieving reliability program goals; capable of working effectively in a team environment.

• Must hold a valid passport and driver's license.

• Strong time management and personal organizational skills.

• Previous experience in Life Sciences and diagnostic troubleshooting principles will be beneficial.

• Knowledge and practical experience with interfacing and ICT networking will be advantageous.

• Possess analytical and problem-solving skills: able to analyze and comprehend complex issues and develop strategies to leverage opportunities, prevent business and customer losses, and identify customer disengagement trends for escalation to appropriate channels for follow-up and resolution.

🏝️ Benefits

• Paid time off (Annual Leave)

• Medical

• Pension

• Car Allowance

• Vehicle insurance

• Group Life

• Scholar

• Employee Bursaries