Senior Field Representative, Field Services Support

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Services and repairs a diverse range of office equipment at customer sites.

• Oversees territory, inventory, and customer relationships.

• Offers second-level technical support to fellow technicians.

• Drives opportunities for revenue generation through supply leads, contract sales, and equipment evaluations.

• Executes a comprehensive array of servicing and repair procedures, including diagnostics, installation, removal, and retrofitting of office products.

• Conducts on-the-job training for both new and experienced technicians as necessary.

⛳️ Requirements

• Requires advanced technical skills typically acquired through the completion of technical school and a minimum of 3 years of related experience, including at least 2 years as a Technology Service Consultant I.

• Requires one industry certification and a sustained performance level of meets or exceeds for at least 2 years.

• Requires a valid state driver's license and the minimum level of auto insurance coverage as per Ricoh policy for roles involving significant use of a personal vehicle for company business.

🏝️ Benefits

• Choose from a wide array of medical, dental, life, and disability insurance options.

• Enhance your financial security through a Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) contributions.

• Further your education with tuition assistance programs available for team members.

• Benefit from paid vacation time and paid holidays each year.

• Access numerous additional benefits aimed at improving your health, wellness, and ongoing personal and professional growth.