Senior Field Representative, Field Services Support

This is a fully remote position, open to applicants in California.

📋 Description

• Provides services and repairs for various office equipment at customer locations, typically within a designated geographic region.

• May be recognized as a specialist in specific products.

• Focuses on the maintenance and repair of a core group of highly intricate office products.

• Manages territory, inventory, and customer relationships effectively.

• Offers second-level technical support to fellow technicians.

• Meets expected productivity levels aligned with assigned workload and experience level.

• Proactively identifies revenue-generating opportunities through supply leads, contract sales, and more.

• Conducts troubleshooting and performs repairs or component replacements as needed.

• Facilitates on-the-job training (OJT) for both new and seasoned technicians as required.

• Leads technical seminars as necessary.

• Takes on the responsibilities of Field Technology Service Manager as needed.

⛳️ Requirements

• Requires advanced technical skills typically obtained through technical school completion and over 3 years of relevant experience, including at least 2 years as a Technology Service Consultant I.

• Requires one industry certification and sustained performance at or above the expected level for a minimum of 2 years.

• Requires a valid state driver's license and the minimum level of auto insurance coverage as per Ricoh policy for roles involving extensive use of personal vehicles for company business.

• Requires a strong working knowledge of electro-mechanical devices and electronics.

• Requires expert knowledge of assigned equipment.

• Possesses a skilled and methodical approach to problem resolution.

• Demonstrates strong interpersonal and verbal communication skills.

• Exhibits excellent customer service abilities, including the capability to follow up to ensure issue resolution.

• Proficient in reading and understanding written technical information such as technical manuals, parts books, and relevant publications.

🏝️ Benefits

• Choose from a wide range of medical, dental, life, and disability insurance options.

• Enhance your financial security with our Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) contributions.

• Support your education through team member tuition assistance programs.

• Enjoy annual paid vacation and paid holidays.

• Access various additional benefits to improve your health, wellness, and continuous personal and professional growth.