Senior Field Education Specialist – m/f/d

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Deliver both in-house and virtual training sessions for field support personnel and other technical roles within the Surgical Robotics division, focusing primarily on HUGO RAS and Sentire.

• Gather insights from subject-matter experts to create training materials and develop course content.

• Identify appropriate training methodologies and oversee the creation of training aids.

• Convey complex concepts in a clear and succinct manner to technical audiences.

• Facilitate group activities and tasks effectively.

• Assess and communicate the effectiveness of training programs to broader teams.

• Offer technical product support for global field service escalations.

• Assist in spare-parts provisioning and the formulation of a field-replaceable-unit strategy alongside the Robotic Assisted Surgery operations team and Principal Technical Service Lead.

• Plan, develop, and coordinate technical training initiatives for the Surgical Robotics portfolio.

• Maintain regular communication with field support personnel and team leads to ensure the effectiveness of training.

• Manage field-service escalation for installed systems.

• Provide escalation support, which may include traveling to sites for system repairs, validation, and data collection.

• Ensure timely and accurate follow-up with the broader Services team for call closure and escalation management.

• Willingness to travel up to 50% to Hugo/Sentire training centers across EMEA, mainly in Munich and Strasbourg.

⛳️ Requirements

• Bachelor’s degree with over 4 years of relevant experience in field support, training/education, clinical, or engineering, or an advanced degree with 2 years of experience.

• Familiarity with commonly utilized field test equipment, such as power supplies, digital voltmeters (DVMs), signal generators, and flow meters.

• Proficient in reading and interpreting schematics, engineering drawings, and diagrams.

• Proven skills in Microsoft Office applications and ERP/CRM software, including SAP, ServiceMax, and Salesforce.com.

• Exceptional analytical and communication skills, with the ability to articulate complex technical issues clearly to a global audience.

• Responsible problem-solving abilities and a proactive approach in addressing field escalation challenges and fulfilling customer needs.

• Experience in training/education within the medical device sector or another regulated industry is preferred.

• Experience in curriculum development and familiarity with digital training/e-learning platforms is advantageous.

🏝️ Benefits

• Competitive salary.

• Flexible Benefits Package.

• A comprehensive range of benefits, resources, and competitive compensation plans designed to support you at all stages of your career and life.

• Short-term incentive referred to as the Medtronic Incentive Plan (MIP).