Senior Field Education Specialist

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Deliver in-person and virtual product training for field support staff and other technical roles within the Surgical Robotics division, primarily focusing on HUGO RAS and Sentire.

• Gather information from subject matter experts to create training materials and develop course content.

• Identify training methodologies and oversee the creation of training aids.

• Clearly and concisely communicate complex concepts to technical audiences.

• Facilitate group exercises and tasks.

• Evaluate and report on the effectiveness of training programs to wider teams.

• Offer technical product support for global field service escalations.

• Assist with spare parts provisioning and collaborate with the Robotic Assisted Surgery operations team and Principal Technical Service Lead to develop a field-replaceable-unit strategy.

• Plan, design, and coordinate technical training programs for field support staff.

• Maintain ongoing communication with field support staff and team leaders to ensure training effectiveness.

• Lead field service escalation management for installed systems.

• Provide escalation support, which may include traveling to sites for system repairs, validation, and data collection.

• Ensure timely and accurate follow-up with the broader Services team for call closure and escalation tracking.

⛳️ Requirements

• Bachelor’s degree with over 4 years of relevant experience in field support, training/education, clinical, or engineering, or an advanced degree with 2 years of experience.

• Familiarity with commonly utilized field test equipment, such as power supplies, DVMs, signal generators, and flow meters.

• Proficiency in reading and interpreting schematics, engineering drawings, and diagrams.

• Strong skills in Microsoft Office products and familiarity with ERP and CRM software such as SAP, ServiceMax, and Salesforce.com.

• Exceptional analytical and communication abilities, capable of conveying complex technical matters clearly to a global audience.

• Proactive problem solver who takes initiative in addressing field escalation challenges and fulfilling customer needs.

• Timely and precise follow-up to ensure call closure and escalation tracking.

• Experience in training/education within the medical device industry or another regulated sector is preferred.

• Experience in curriculum development and familiarity with digital training/e-learning platforms is a plus.

🏝️ Benefits

• Competitive salary and a flexible benefits package.

• Comprehensive range of benefits, resources, and competitive compensation plans designed to support you throughout every stage of your career and life.

• Short-term incentive program known as the Medtronic Incentive Plan (MIP).