Senior Field Application Engineer – cryo-EM

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage microscope-related service issues within the typical responsibilities of an end user, which includes coordinating with site lab personnel and the Supplier’s service team to arrange service appointments.

• Monitor data quality and alignment as necessary, ensuring the facility is well-equipped with various microscopy supplies.

• Proactively design and implement enhancements in workflow to boost the speed, quality, and reliability of data collection on the Supplier’s equipment.

• Maintain ongoing communication with the site scientific team to facilitate IT requirements for the operation of Supplier instruments.

• Collaborate closely with users for scheduling and managing microscope time slots.

• Work together with site Scientists to ensure all relevant documentation regarding the scope of work is completed promptly.

• The scientist will adhere to the Supplier’s standard operating procedure for reporting service issues and will initiate service calls as needed.

• Microscope maintenance falls outside the scope of this Project Agreement and will be governed by one or more separate agreements.

• Engage in grid loading and data collection activities.

• If time allows, partake in grid preparation and data processing.

• Receive and properly store Cryo-EM samples.

• Test new features and methods.

• Train users on grid preparation and data collection techniques.

• Co-author publications as authorized in writing by both the site and the Supplier.

• Comply with confidentiality or NDA agreements.

• Possess the ability to work remotely on projects only if deemed necessary by the site due to circumstances beyond normal control (e.g., restrictions on in-person lab work due to COVID).

⛳️ Requirements

• Over 3 years of experience in routine equipment maintenance, microscope operation, and the computational aspects of Cryo-EM.

• At least 1 year of experience in leading initiatives to enhance the Cryo-EM customer experience.

• Proven track record of scientific achievements in one or more Cryo-EM techniques.

• Ph.D. degree with a specialization in Cryo-EM structural biology.

• Exceptional written and verbal communication skills, with the ability to collaborate in cross-disciplinary drug discovery settings.

• A strong team player who can also work effectively independently and remotely; experienced in interacting with customers, service engineers, product marketing managers, and R&D teams.

🏝️ Benefits

• Options for national medical and dental plans, as well as a national vision plan that includes health incentive programs.

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.

• Minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Accident and life insurance coverage.

• Short- and long-term disability in accordance with company policy.

• Retirement and savings programs, including our competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) provides eligible colleagues the chance to buy company stock at a discounted rate.