Senior ERP Business Analyst – Distribution

This is a fully remote position, open to applicants in Serbia, +1 more country.

📋 Description

• Lead the analysis and exploration of intricate business scenarios, customer challenges, and product requirements.

• Design new features and enhancements, which includes creating functional specifications, current and future state workflows, process flows, mockups or wireframes, and measurable acceptance criteria.

• Evaluate business impact, backward compatibility, dependencies, and data or integration risks; propose solutions and negotiate scope and priorities.

• Break down approved initiatives into technical user stories and development tasks.

• Oversee implementation details, clarify ambiguities, manage requirement changes, and ensure traceability to business outcomes.

• Provide functional expertise across Acumatica distribution workflows, encompassing Sales, Purchasing, Warehousing, Inventory Management, pricing, freight, tax, and associated financial processes.

• Analyze and document data flows and integration requirements between Acumatica and external systems such as dispatch, delivery, inventory, tank monitoring, CRM, and other industry systems.

• Develop mapping or API specifications when applicable.

• Collaborate with developers, QA and automated testing engineers, technical writers, support, implementation teams, and external partners.

• Review deliverables and provide guidance to other analysts as necessary.

• Create test plans and scenarios that encompass standard usage, data migration, invalid data handling, high-volume conditions, and integrations.

• Conduct acceptance testing, validate outcomes, and verify corrected defects.

• Lead functional readiness for User Acceptance Testing, releases, deployments, customer demonstrations, user training, and post-go-live support.

• Investigate escalated support issues and assist with root-cause analysis.

• Maintain product, process, and support documentation.

• Identify opportunities for product enhancement, process consistency, and continuous improvement.

⛳️ Requirements

• Bachelor’s degree in Business, Supply Chain, Information Technology, Computer Science, Systems Analysis, or a related field; equivalent relevant experience may be accepted.

• Over 5 years of experience in business or system analysis, ERP functional consulting, or product analysis.

• Proven experience managing complex or cross-functional initiatives.

• Experience in developing functional specifications and workflow diagrams.

• More than 4 years of experience in one or more distribution domains: Supply Chain, Sales, Purchasing, Warehousing, Inventory Management, or E-commerce.

• Ability to lead the requirements lifecycle from discovery through design, development, testing, and release.

• Proficient in translating business needs into technical user stories with acceptance criteria, process flows, and mockups or wireframes.

• Experience collaborating directly with developers, quality teams, and business users.

• Experience managing acceptance testing, addressing requirement inquiries, and validating delivered functionality.

• Strong analytical and problem-solving abilities.

• Excellent written and verbal communication, facilitation, and stakeholder management skills in English.

• Capable of working independently, managing multiple high-priority initiatives, navigating ambiguity, and adhering to established priorities.

• Ability to provide functional guidance or peer reviews to team members.

• Quality-focused mindset, curiosity, and ability to model user behavior, identify application flaws, and quickly learn new business and technical concepts.

• Availability to work primarily in the Eastern Time Zone, with occasional flexibility depending on project requirements.

🏝️ Benefits

• Eligibility for annual bonuses for certain roles.

• Stock options available for specific roles.

• Sales incentives for certain roles based on revenue or utilization metrics.

• Healthcare benefits for US-based employees, including medical, dental, and vision insurance for employees and dependents.

• Employer-paid Short-Term Disability coverage.

• Employer-paid Long-Term Disability coverage.

• Employer-paid Basic life coverage.

• 401(k) plan with company matching.

• Flexible time off policy.

• Sick and safe leave provided.